We are an innovative data, software, and services company with our home office in Chorley, UK, serving energy companies ranging from new market entrants to large, established organizations. We deliver sophisticated software solutions and managed services within a Private Cloud infrastructure, supporting both traditional and modern real-time, smart energy clients. This role is hybrid office and work from home, based in Lakewood, CO, USA. While our headquarters are located in Chorley, we support a distributed workforce and have fully remote team members based in Colorado and other locations. You will collaborate closely with colleagues in the UK and internationally using modern collaboration tools and remote-first working practices. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITIES The main duties (but not limited to) are the following: Data Products Team Participation Serve as a member of the Data Products Team, collaborating closely with: Product Manager Geodata Analyst Fellow GIS Technicians Core Data Product Maintenance, Enhancement & Quality Control Support ongoing maintenance, enhancement, and QA/QC for Whitestar core products, including: ParcelSD, ParcelsHD, ParcelsHD+ CultureHD WellsHD Research additional data sources, as assigned Customer Service, Processing & Technical Support Process, deliver, and provide technical support for: Subscription-based products ParcelSD, ParcelsHD, ParcelsHD+ CultureHD WellsHD TrueGRID™ One-off customer orders for the same product line Monitor and respond to LiveChat communications Redirect sales-related inquiries to appropriate internal team members Support customer technical inquiries related to data content, formats, and software usage Communicate professionally with customers via email, LiveChat, phone, and face-to-face interactions RequirementsProficiency with, or ability to quickly learnWindows Operating SystemEsri ArcGIS ProMicrosoft Office SuiteWorking familiarity with SQL languageCustomer & Training SkillsAbility to provide training and troubleshooting to current and prospective customersStrong written and verbal communication skills across multiple channelsAbility to train and educate future technical staffDemonstrated professionalism and customer-focused mindsetYou will develop knowledge of: Whitestar and ESG documentation, standards, and operating procedures.Geospatial data quality assurance (QA) processes and review techniques.Scripting concepts used to support and refine GIS data pipelines (as exposure and training are provided).Ongoing GIS best practices through webinars, internal training, and professional development resources.Running and validating prepared FME Workbench files (FMWs) within established data workflows.Skills and competencies required to progress toward GIS Technician II, including increased independence and task complexity.Desirable: College degree in GIS, Geography, or a related field (or equivalent experience)1–2 years of professional GIS or geospatial experienceRecent GIS GraduatesAble to demonstrate ESGs key values ofExcellence: be accountable to deliver our bestPassion: show how much we care each dayIntegrity: do the right thing when no one is lookingCollaboration: work together to succeed togetherEducationBachelors degree in GIS, Geography, or a related field (or equivalent experience)
We are an innovative data, software, and services company with our home office in Chorley, UK, serving energy companies ranging from new market entrants to large, established organizations. We deliver sophisticated software solutions and managed services within a Private Cloud infrastructure, supporting both traditional and modern real-time, smart energy clients.
This role is hybrid office and work from home, based in Lakewood, CO, USA. While our headquarters are located in Chorley, we support a distributed workforce and have fully remote team members based in Colorado and other locations. You will collaborate closely with colleagues in the UK and internationally using modern collaboration tools and remote-first working practices.
While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
POSITION RESPONSIBILITIES
The main duties (but not limited to) are the following:
Data Products Team Participation
- Serve as a member of the Data Products Team, collaborating closely with:
- Product Manager
- Geodata Analyst
- Fellow GIS Technicians
Core Data Product Maintenance, Enhancement & Quality Control
- Support ongoing maintenance, enhancement, and QA/QC for Whitestar core products, including:
- ParcelSD, ParcelsHD, ParcelsHD+
- CultureHD
- WellsHD
- Research additional data sources, as assigned
Customer Service, Processing & Technical Support
- Process, deliver, and provide technical support for:
- Subscription-based products
- ParcelSD, ParcelsHD, ParcelsHD+
- CultureHD
- WellsHD
- TrueGRID™
- One-off customer orders for the same product line
- Monitor and respond to LiveChat communications
- Redirect sales-related inquiries to appropriate internal team members
- Support customer technical inquiries related to data content, formats, and software usage
- Communicate professionally with customers via email, LiveChat, phone, and face-to-face interactions
Requirements
- Proficiency with, or ability to quickly learn
- Windows Operating System
- Esri ArcGIS Pro
- Microsoft Office Suite
- Working familiarity with SQL language
Customer & Training Skills
- Ability to provide training and troubleshooting to current and prospective customers
- Strong written and verbal communication skills across multiple channels
- Ability to train and educate future technical staff
- Demonstrated professionalism and customer-focused mindset
You will develop knowledge of:
- Whitestar and ESG documentation, standards, and operating procedures.
- Geospatial data quality assurance (QA) processes and review techniques.
- Scripting concepts used to support and refine GIS data pipelines (as exposure and training are provided).
- Ongoing GIS best practices through webinars, internal training, and professional development resources.
- Running and validating prepared FME Workbench files (FMWs) within established data workflows.
- Skills and competencies required to progress toward GIS Technician II, including increased independence and task complexity.
Desirable:
- College degree in GIS, Geography, or a related field (or equivalent experience)
- 1–2 years of professional GIS or geospatial experience
- Recent GIS Graduates
Able to demonstrate ESGs key values of
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
Education
- Bachelors degree in GIS, Geography, or a related field (or equivalent experience)
ESG combines deep sector expertise and decades of experience with an entrepreneurial technology culture.ESG provides the complete software platform for energy customer, market and asset management in North America and the UK. We combine SaaS architectures, flexible integration and constant innovation with sector expertise and decades of experience to provide the most adopted software platform in energy retail markets.Our automated software platform, expert services and data insight enable competitive leaders to attract customers, provide the best service, innovate constantly and unlock new technology benefits. With 500 expert employees in bases across our markets, we bring the scale and experience to empower energy leaders globally.
ESG combines deep sector expertise and decades of experience with an entrepreneurial technology culture.
ESG provides the complete software platform for energy customer, market and asset management in North America and the UK. We combine SaaS architectures, flexible integration and constant innovation with sector expertise and decades of experience to provide the most adopted software platform in energy retail markets.
Our automated software platform, expert services and data insight enable competitive leaders to attract customers, provide the best service, innovate constantly and unlock new technology benefits. With 500 expert employees in bases across our markets, we bring the scale and experience to empower energy leaders globally.
