Global Account Manager - America Móvil

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Global Account Director role is a group of seasoned sales professionals dedicated to growing and deepening relationships with some of the world's most complex, multi-national organizations. This team operates at the intersection of business strategy and technology, partnering closely with Customer Success, Solutions Engineering, and cross-functional leaders to deliver transformative outcomes at scale. We're looking for a Global Account Director to lead our strategic partnership with América Móvil , one of the largest telecommunications companies in the world, with a presence across 17 countries in Latin America and beyond. In this role, you'll serve as the primary strategic point of contact for C-suite executives and key stakeholders at América Móvil, orchestrating the full power of Salesforce — including Agentforce — to help them drive AI-led transformation, modernize customer experiences, and expand their investment across the Salesforce platform. You'll lead with vision, build lasting executive relationships, and act as a true strategic partner at one of the most impactful accounts in our portfolio. What You'll Actually Be Doing Success in this role is measured by your ability to deepen América Móvil's strategic partnership with Salesforce, grow the account across product lines, and position Salesforce as their AI CRM partner of choice across a global footprint spanning 17+ countries. Own the full strategic account plan for América Móvil — aligning Salesforce solutions across Sales Cloud, Service Cloud, and Agentforce to América Móvil's most critical business priorities, and partnering with C-suite stakeholders to translate those priorities into measurable outcomes. Drive long-term account growth by identifying and executing new expansion opportunities across América Móvil's global operations, coordinating cross-functional teams including Solutions Engineering, Customer Success, and Executive sponsors to deliver as one Salesforce. Serve as the strategic advisor at the intersection of telecommunications and AI transformation — bringing industry expertise, product knowledge, and market insight to every executive conversation to help América Móvil stay ahead of the curve. Build a track record of impact you can point to: from executive relationships formed to deals closed, AI use cases launched, and customer experiences transformed — this role gives you the experience of leading one of the most complex, high-visibility accounts in the Salesforce portfolio. You're Our Person If... You have 10+ years of enterprise sales or strategic account management experience, with a proven track record of growing and retaining large, complex, multi-national accounts. You have experience navigating large, matrixed organizations — both internally and on the customer side — and can build trusted relationships at the C-suite level with ease. You bring a consultative, solutions-oriented approach to sales, with the ability to connect business strategy to technology outcomes and articulate the value of AI-driven transformation. You thrive in ambiguity, operate with a high degree of ownership, and know how to rally cross-functional teams around a shared vision for an account. Even Better If... You have experience working with telecommunications companies or other large-scale, consumer-facing enterprises in Latin America or globally. You have familiarity with the Salesforce platform — including Sales Cloud, Service Cloud, or Agentforce — and can speak credibly to how AI can reshape customer experience at scale. You are bilingual in English and Spanish, enabling stronger executive engagement across América Móvil's leadership teams. You have experience co-selling or partnering with system integrators and consulting partners to accelerate enterprise deal cycles. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.