Global Account Manager - Fashion

Job description

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position has a base compensation range of USD 140,000.00 to USD 160,000.00. In addition to this base compensation and eligibility for a performance incentive bonus, you'll benefit from our competitive health and welfare programs, a 401(k) retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The Global Account Manager - Fashion - acquires new business of high complexity and expands existing customer relationships into new countries worldwide with strategically important medium and large customers, primarily AMCS based. Will also represent the entire range of BU products. We are looking for a candidate with a Fashion Logistics background. ESSENTIAL DUTIES AND RESPONSIBILITIES: Prospect and develop new business opportunities that would have direct effect for Hellmann countries worldwide, for which decision making is based primarily in AMCS via lead generation, telemarketing, direct mail, personal network etc. Expand relationships with strategically important medium and large customers from our global customer base, creating new opportunities which will impact countries worldwide, wherein the customer regional HQ is based in AMCS Apply the methods of Hellmann Sales Process: Proactively identifies, clarifies, and validates customer compelling needs, delivers credible solutions, offer perceived value Deliver personal sales plan in CRM on time and against budget (monthly) as agreed with the leadership Maintains effective customer records as prescribed within our CRM system Prepares customer quotations, presents proposals, and closes business Establish Service Level Agreements and Standard Operating Procedures with the assigned customers Proactively leads a joint customer planning process that develops mutual performance objectives, financial target and critical milestones (KPIs) for a 1–3-year period Support in new customers’ implementation by directing company implementation resources and by managing customers’ expectations Collaborate with all internal and external stakeholders to ensure profitable business and achieve targets Creates new sales leads within the Hellmann network and follows up on generated leads Provides continuous process improvement feedback to internal stakeholders Owns the customer complaint process and ensures successful implementation of solutions including lessons learned Acts within our Hellmann business code of conduct Achieves assigned sales goals in assigned key accounts (GP, Volume Target as assigned) Meets assigned expectations for growth and profitability of their customers Completes customers development plans that meet company standards Works closely with and guides the Opportunity Management Team (OMT) to deliver customer RFQ’s responses based on their customers’ compelling needs Live and deliver the Hellmann brand promise by building and maintaining lasting relationships with customers Perform other duties as assigned SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities related to this role. EDUCATION AND EXPERIENCE Bachelor’s Degree in Economics, International Relations, Business Management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement Minimum 3-5 years of working experience in a similar role in Fashion Relevant work experience in a customer-facing role, prior track record of achievement significant accountability KNOWLEDGE, SKILLS & ATTRIBUTES Background in Fashion Logistics/ Operations/ Supply Chain/ Freight Forwarding Experience & knowledge in Fashion products Understands customer supply chains, networks and decision-making flow Has comprehensive understanding of freight forwarding and logistics processes Has thorough knowledge of Hellmann products and services offering and is able to articulate them professionally Has in-depth understanding of markets, industries, and competitors (including methods on how to do market research) and is able to identify best practice in our industry Has clear understanding of all elements of the strategic sales process PHYSICAL DEMANDS Frequently required to stand, and walk Regularly required to sit for extended periods Regularly uses arms to reach, hands and fingers for computer and phone use Speaking clearly and listening for heavy phone contact Requires close-up and computer screen distance vision ability Requires frequent overnight travel – up to 50% Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics are similar of those of an office setting with various office equipment. Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!