Global Account Operations Manager

Job description

**Why Sony Interactive Entertainment?** Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. **Global Account Operations Manager** **San Mateo, CA / Hybrid** Global Account Operations (GAO) is the central hub for third-party account management at Sony Interactive Entertainment. GAO works across the Global Account Management (GAM) organization, one of the largest partner account teams in the industry. It sets how the team operates: the programs, processes, governance and business rhythm that help account managers deliver for PlayStation and our partners around the world. We are looking for a Global Account Operations Manager to report to the Head of Global Account Operations. You will lead strategic programs and projects across GAM, starting with a redesign of several core programs, and processes. The right person is a structured problem solver who can take complex processes involving many stakeholders and simplify them into scalable operating models with clear outcomes. You will work closely with GAM leaders and cross-functional partners in every region. You will also create executive-quality materials that shape decisions at the most senior levels of the organization. **Key Responsibilities:** - Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement. - Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners. - Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners. - Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership. - Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions. - Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities. - Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress. - Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles. - Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward. - Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track. - Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation. **Qualifications:** - 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field. - Proven ability to structure complex problems and turn them into clear, actionable recommendations. - Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling. - Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel. - A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective. - Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership. - Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams. - A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges. - Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience. **Preferred Experience:** - Experience at a management consulting firm, or in a strategy, business operations or program role at a leading technology or platform company. - Experience working in or supporting partner-facing, account management or commercial organizations. - Interest in gaming, media or entertainment. #LI-SV1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click [**here**](https://careers.playstation.com/benefits) to learn more. The estimated base pay range for this role is listed below. $125,800—$188,600 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. **Equal Opportunity Statement:** *Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.* *We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.* *Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.*