Global Benefits Program Manager

Job description

**About PayJoy** PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. **This role** **Position Overview** The Global Benefits Administrator manages, improves health, welfare, retirement, and supplemental benefit programs across 11 countries. Operating as a senior individual contributor and subject-matter expert with minimal direction, this role ensures accurate delivery, statutory compliance, vendor accountability, and a consistent global employee experience. The role addresses complex, cross-border benefits matters in close partnership with HR, Payroll, Finance, and Legal. **Key responsibilities** - Administer health, welfare, retirement/pension, income protection, wellness, and supplemental benefit programs across 11 countries, ensuring accurate and timely delivery. - Serve as subject-matter expert on statutory and supplemental benefits requirements in each country; monitor regulatory changes and ensure ongoing compliance with local laws, filings, and reporting obligations. - Lead annual open enrollment and renewal cycles for each country, coordinating timelines, plan changes, system configuration, and employee communications. - Manage relationships with global and local brokers, insurers, third-party administrators, and pension providers; hold vendors accountable to service levels and support renewal negotiations and benchmarking. - Maintain accurate benefits data in the HRIS/benefits platform; audit records to ensure data integrity and payroll accuracy, and reconcile vendor invoices. - Analyze benefits costs, utilization, and market trends; support annual benefits budgeting and provide reporting and recommendations to leadership. - Act as the escalation point for complex employee benefits questions across regions and time zones, delivering clear, culturally appropriate communications and enrollment materials. - Design and implement benefits programs for new-country entries, expansions, and M&A integration; lead process-improvement, harmonization, and automation initiatives, and provide guidance to less-experienced team members. **Qualifications** - Bachelor's degree in Human Resources, Business Administration, or a related field. - +6 years proven experience in benefits administration, including significant international / multi-country experience. - In-depth understanding of statutory and supplemental benefits across multiple regions (North America, EMEA, and/or APAC); LatAm focus is a plus. - Proven experience managing brokers, carriers, and third-party administrators across borders. - Hands-on experience with an HRIS/benefits system (e.g., Rippling, Workday) and benefits administration platforms. - Strong analytical and problem-solving skills with impeccable attention to detail. - Ability to manage complex projects, prioritize tasks, and meet deadlines across time zones. - Ability to handle sensitive and confidential information with discretion. - Fluent English language proficiency is required; additional languages relevant to the covered regions are a plus.