Global CES Transformation Lead

Job description

Position Snapshot Location: Braga/Lisbon (Portugal) Company: Nestlé Business Solutions (NBS) Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy) Languages: Fluent in English About us Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. Position Summary Nestlé, the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working.The successful candidate will lead the end-to-end business coordination of the Dalí rollout in close partnership with the IT Project Manager, ensuring that market knowledge readiness, testing, and change activities are aligned with technical deployment capacity. Own the operational control tower for project milestones, risks, business case tracking, AI consumption, and charging by market, ensuring disciplined execution and transparency across CES, IT, Finance, and markets. A day in the life of... Drive the integrated rollout plan, ensuring alignment between market readiness and IT deployment capacity. Monitor market knowledge readiness, managing escalations when needed. Ensure program governance across implementation, testing, go-live, and hypercare phases. Oversee business case control and benefits tracking by market. Manage AI consumption and chargeback across markets. Lead project risk, issue, and dependency management. Prepare steering materials and support leadership reporting. Coordinate cross-functionally with IT Project Managers, markets, and CES teams. What will make you successful University degree in Business, Engineering, IT, Project Management, or a related field 3+ years of experience in project/program management, digital transformation, or service operations Experience coordinating multi-market rollouts with cross-functional dependencies Strong understanding of business case control, financial tracking, and chargeback governance Experience with go-live readiness, testing, hypercare, and stakeholder governance Strong Excel and reporting skills; Power BI/dashboard familiarity is a plus Experience in consumer engagement or contact center operations Advanced English (written and spoken) What we offer Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: Development of expertise in Nestlé’s Shared Solutions Business Immersion in a culturally diverse team Local and international exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal allowance card Flex Benefits - at NBS you can choose what benefits are more suitable for you Make part of the Nestlé Club and get discount in several partners Free coffee (and good coffee) at the office Shop with special discounts for employees Company equipment according to professional needs Medical support available at the office E-learning courses and training program to get you where you aim to be Career progression and possibilities for international career