Global Community Manager

Job description

**About Us** Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. # About the role As a global community manager, you will manage global and local ambassadors and lead online events, recurring engagement, and launch communications across Bybit's official global community channels. You will keep discussions useful and safe while coordinating with regional teams that lead local channels. # What you'll do - Own a calendar of recurring community activities and product discussions across crypto, trading, payments, and Bybit's wider financial platform. - Plan and deliver global AMAs, educational sessions, launch activations, and community events. Manage briefs, schedules, approvals, hosts, rewards, and post-event reviews. - Coordinate approved announcements and product updates in global Telegram, Discord, and other official community channels. Check links, timing, market eligibility, and coverage before publishing. - Engage with members, answer common questions, moderate discussions, and route product or account issues to the right teams. Spot scams and impersonation attempts and escalate them promptly. - Work with regional teams to adapt global initiatives to local community needs, share approved materials, and maintain clear handovers while regional teams own their local channels. - Manage global and local ambassador programs, including recruiting and onboarding ambassadors, training them on products and moderation standards, reviewing performance, and coordinating rewards and payments. Work with regional teams on local briefs and market-specific activations. - Track member participation, event results, channel engagement, recurring questions, and sentiment. Turn those findings into concise reports and practical recommendations. - Keep event calendars, moderation and publishing workflows, tool access, and handover notes organized so global coverage is reliable across time zones. # What you'll need - Two to four years of hands-on community management experience in fintech, digital assets, crypto, or consumer finance, including direct responsibility for ambassador or community leader programs and examples of events you have run and measured. - Strong working knowledge of Telegram and Discord, Reddit including moderation practices, bots, and announcement workflows. - Ability to explain trading, earning, payments, and market topics clearly and accurately without giving personal financial advice. - Experience running online events from planning through reporting, including approvals, budget or reward tracking, and follow-up. - Excellent written and spoken English, sound judgment in difficult conversations, and the ability to work across cultures, teams, and time zones. - Comfort using community data and member feedback to assess results and improve future activity. - Availability for agreed launch and event windows across time zones. # Nice to have Experience supporting multilingual communities or improving community operations with moderation and publishing tools. # What we offer - Work with a global team across Community, Product, Support, Marketing, and regional operations. - Own recurring community programs and contribute to major product launches. - Help shape how members experience Bybit's growing range of financial products. **Why Join Us** At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.