Global CS Analytics Lead (Remote in Barcelona/Madrid)

Job description

Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: https://pro.doctoralia.es/pro.doctoralia.es http://pro.doctoralia.es Why join us? 📊 Real impact – We help doctors help patients. Your work truly makes a difference. 📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success. Job Description Leading the analytics team - Manage and grow a team of 2-3 analysts: organise workload, set priorities, and keep a healthy pace using agile ways of working (sprints, backlog, clear intake) - Coach analysts to grow technically and professionally; hold them accountable for quality and impact, not just output - Coordinate and align with stakeholders, both global and local, ensuring the team's work lands where it matters most AI-first team & tooling - Coach and upskill the team to work AI-first; using AI to query, code, and analyse faster and more consistently - Set the foundations for this to scale: shared libraries, reusable code, and architecture (e.g. GitHub-based repositories) so AI-first practices are systematised, not dependent on individual habits Driving analytics for Individual Doctors & Clinics - Partner directly with the VP of Individual Doctors and the VP of Clinics to understand their businesses, identify gaps, and surface opportunities - Lead deep dives that go beyond describing what happened to explain why, and what to do about it - Propose, run, and analyse experiments (A/B tests and beyond) that inform business decisions Data models & dashboards - Build and maintain data models and automations that scale across all 13 markets - Build dashboards in Looker and/or Tableau that non-technical stakeholders can actually use to make decisions - Keep the team's outputs consistent with BI's dashboard and data standards, escalating gaps rather than working around them Bridging business and data teams - Act as the translation layer between business needs (VP of Individual Doctors, VP of Clinics) and Docplanner's data organisation: BI, Data Platform, and Product Analytics - Bring the right requirements to each team, and push back respectfully when scope or timelines don't match business priority - Go deeper into a specific market when local teams need dedicated analytical support AI-generated insights - Build and maintain the interpretation layer between our data systems and end users, turning metrics and models into AI-generated insights people can act on, not just more data to read - Surface market performance insights from our metrics and models, and deliver them directly to senior stakeholders in a clear, decision-ready format Qualifications What will help you thrive? - Degree in a quantitative field (Engineering, Statistics, Mathematics, Physics, or similar) - +5 years of relevant analytics experience, including +1-2 years leading analysts - Very good SQL skills (BigQuery preferred); Python is a plus - Proven experience designing and maintaining automations and scalable data models. Setting up or scaling AI-first ways of working for a data/analytics team (e.g. AI-assisted querying and coding, shared prompt or code libraries, reusable architecture in GitHub or similar) - Skilled at digesting complex data into business language able to summarise findings and frame them as a clear narrative, not just a report, for senior non-technical audiences - Hands-on experience with Looker and/or Tableau, building dashboards for non-technical audiences - Working knowledge of basic statistical modelling and concepts such as regression analysis and A/B testing - Experience working cross-functionally, partnering with non-technical stakeholders across departments - Professional fluency in English (Spanish is a plus) - Based in Madrid or Barcelona is ideal, this is a remote-first team with most colleagues based in Spain. What makes you a fit - Strategic, structured thinker who breaks down complex, abstract problems (business or technical) into logical components and solves them at the root - Comfortable navigating ambiguity, driven by results - Understands the capabilities and limitations of AI/LLMs and has experience building things (professionally or for your own), and can translate technical concepts into business impact for senior leadership - An owner with an entrepreneurial mindset: you own your work, your results, and everything in between - Track record of scoping complex problems, running high-quality quantitative analysis, and developing insights that drive decisions - Able to prioritise effectively and lead multiple project workstreams concurrently - Builds trust across a wide range of stakeholders; communicates complex concepts simply and clearly Extra advantage - Experience in tech companies and/or start-ups and consultancy - No prior experience in healthcare or SaaS required, but curiosity about both is essential. What to Expect from Our Hiring Process We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role): 1️⃣ Intro Chat – A first call with our Talent Partner Ashleigh Watson-Hill https://www.linkedin.com/in/ashleigh-watson-hill-ab35332b6/ to explore mutual fit around relevant skills, value alignment, and motivation. 2️⃣ Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Andreu Passola Parcerissa https://www.linkedin.com/in/andreu-passola/ and your potential manager in this role. Take this chance to ask anything on your mind - it’s just as much about making sure we’re the right fit for you, too. 3️⃣ Stakeholder Interview – A conversation with a senior leader from the Global Customer Success team to get a sense of how you might collaborate together and to explore team fit. 4️⃣ Technical Interview – A "live" exercise and working discussion with a member of the team. 5️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager + peers to discuss your thoughts and findings. 6️⃣ References & Offer! Why You’ll Love It Here 💙 Global Benefits – No matter where you are, you’ll have access to: - Healthcare insurance – so you can focus on what matters. - Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. - Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. 📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. 🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. 🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. ⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe In At Docplanner, our values guide everything we do: 📊 Focus on results – we're here to make an impact. 🧠 Think like an owner – take responsibility, drive outcomes. ✂️ Keep it simple, keep it lean – smart solutions over complexity. 🔊 Be respectful and radically honest – openness builds trust. 📚 Learn and be curious – growth is part of the job. Don’t just take our word for it—check out our Glassdoor https://www.glassdoor.com.br/Avalia%C3%A7%C3%B5es/DocPlanner-Avalia%C3%A7%C3%B5es-E1071394.htm?countryRedirect=true to hear what our people say! _________________________________________________________________________ We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.