Global Customer Technology Director

Job description

About the Role The Global Customer Technology Director (GCTD) is a senior technology strategy leader responsible for driving customer transformation across AI, cloud, and data platforms; shaping LSEG's position as a trusted innovation partner; and influencing internal product and proposition strategy through high-quality customer and industry insights. This role integrates deep subject-matter expertise with commercial and strategic leadership. GCTDs engage senior technology stakeholders (CTOs, CIOs, CDOs, Heads of Innovation and Data), identify transformative opportunities, and guide customers in adopting LSEG's platforms and capabilities. They operate within a unified global model that ensures consistent delivery, scalable best practices, and strong cross-functional collaboration across Sales, Product, Engineering, Consulting, and Partner teams. Key Responsibilities Commercial & Industry Leadership Build advisory-level relationships with senior technology executives, articulating industry trends and customer transformation strategies. Provide thought leadership across AI/ML, cloud, data analytics, enterprise architecture, and other emerging technologies with flexibility to expand focus as the industry evolves. Serve as an industry thought leader by actively participating in key conferences, panels, and industry forums representing LSEG and shaping the broader technology agenda. Partner with CSPs and other strategic partners on joint customer engagements, platform integrations, and innovation initiatives. Value Delivery & Opportunity Generation Identify and shape strategic opportunities aligned to customer objectives, including AI, cloud migration, data platform modernisation, and workflow digitisation. Support commercial teams by contributing to account plans, expanding platform adoption, and enabling revenue growth through technology-led insights. Facilitate scalable use-case development, proofs of concept, and solution patterns across a range of customers engaging with LSEG on strategic, technology-led initiatives. Internal Influence & Collaboration Act as the voice of the customer, providing structured insights to Proposition, Product, Technology, and Strategy teams to inform roadmaps and prioritisation. Collaborate closely with Account Managers, Group Strategic Relationship Directors (GSRDs) / Global Business Directors (GBDs), Proposition Sales, Professional Services, and Partner teams to ensure a consistent one-team model across geographies. Participate in internal steering groups and cross-functional initiatives to align customer needs with strategic direction. Practice Leadership & Knowledge Sharing Lead a practice area (e.g., AI, cloud, data, trading tech, workflow optimisation) to develop reusable frameworks, collateral, and best practices. Share competitive intelligence and market insights, supporting capability uplift across the wider organisation. Drive consistency across the GCTD community, reinforcing global standards and scalable engagement models. Success KPIs Strategic opportunity origination and pipeline influence, particularly across AI, data platform, cloud, and workflow modernisation initiatives. Sustained account health and trusted-advisor status, evidenced by direct client engagement on strategic technology decisions. Quality and impact of senior executive engagement, measured through well-run Technology Executive Business Reviews that align customers, account teams, Product, and Engineering on strategic priorities. Contribution to product roadmap and strategic prioritisation, using structured customer insights and industry signals to guide LSEG's platform and capability development. Cross-functional collaboration effectiveness, ensuring a cohesive one-team model across Sales and Account Management, Professional Services, Product, Engineering, and Partner teams. About You Essential 12–15+ years in senior technology, architecture, or transformation roles within financial markets, data, analytics, or cloud technology. Expertise in one or more of the following areas: AI/ML, cloud, data engineering, digital workflows, enterprise architecture, trading technology, or other technologies critical to the Financial Services industry. Strong ability to influence senior executives and translate technology strategy into actionable plans. Commercially oriented, collaborative, and skilled at navigating complex matrix environments. Excellent communicator, with a strategic mindset and a passion for innovation and customer impact. Bachelor's degree in a technical or quantitative discipline (e.g. Computer Science, Engineering, or related field), or equivalent professional experience. Embodies LSEG values: Integrity, Partnership, Excellence, and Change. Desirable Experience engaging with EMEA-based financial institutions and an understanding of regional regulatory and market dynamics. Track record of partnering with hyperscalers (e.g. Microsoft, AWS) on joint customer engagements or co-innovation initiatives. Experience presenting at industry conferences, panels, or forums. LSEG PURPOSE AND VALUES: Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership , Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share. ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 26,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.