Global Customs Operations & Performance Management (Manager)

Job description

O bjectives of the Position Lead and oversee the team in delivering customs services, including customs verification and documentation review, ensuring alignment with service expectations. Foster strong relationships with internal business partners by understanding their requirements and delivering high-quality, collaborative, and responsive support. Coordinate effectively with external service providers to ensure seamless operations and alignment with service standards through proactive engagement and collaboration. Manage quality assurance related to overseas delivery services, ensuring timely resolution and continuous improvement. Oversee risk management activities for the team, including access control, data protection, business continuity planning, and regular risk assessments. Drive knowledge management initiatives by maintaining up-to-date documentation, facilitating structured reviews, and assigning clear process ownership to ensure knowledge retention. Monitor team performance, provide regular coaching and guidance, and support professional development to achieve operational excellence. M ain Areas of Responsibilities and Key Activities 1. Customs Services Define goals and target for the team to support business as usual Stay updated on changes to country-specific regulations and requirements to ensure compliance with all services. Collaborate with Functional Expert team to promote automation and process enhancement Ensure all import/export activities comply with local customs laws and international trade agreements. Maintain up-to-date knowledge of regional customs regulations and free trade agreements (FTAs). 2. Project Management Lead/ Support and coordinate customs-related projects such as system implementations, process improvements, and regulatory change initiatives. Develop project plans, timelines, and deliverables in collaboration with cross-functional teams. Monitor project progress, manage risks, and ensure timely completion of milestones. Report on project outcomes and recommend continuous improvement strategies. 3. Risk Management & Enforcement Identify and mitigate risks related to miscalculations, undervaluation, or non-compliance. Support internal audits and investigations related to customs activities. Implement corrective, preventive actions and process improvements as needed. 4. Stakeholder Engagement Act as the point of contact to support customs authorities’ inquiries. Provide training and guidance to internal teams on customs procedures and regulatory updates. Collaborate with cross functional team, business unit, supply chain, legal entity, and order management teams to ensure end-to-end compliance. 5. Reporting & Analysis Prepare regular reports on customs performance (quantitative & qualitative) and compliance metrics Analyze data to identify trends, risks, and opportunities for optimization. Job Requirements Bachelor’s degree in international Trade, Customs Administration, Supply Chain, or related field. Minimum 5 years of experience in customs operations or trade compliance and customs performance management Proven experience in managing cross-functional projects or process improvement initiatives. Good understanding of Preferential Rules of Origin, COO processes, and FTA frameworks. Familiarity with HS classification, customs valuation, and import/export documentation. Excellent project management, analytical, and communication skills. Must be able to work in EMEA timezone