Global Employee Insights and Engagement Lead

Job description

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. About the role This role is central to helping Securitas understand what engages our people, turn their feedback into meaningful action and strengthen retention as a key outcome and prioritized goal in our 2030 strategy. As Global Employee Insights and Engagement Lead , you will champion employee engagement across Securitas and own and evolve our global employee listening agenda, including the global People Survey and its governance, methodology, reporting, stakeholder guidance and community. You will connect employee feedback with retention data, exit surveys, targeted one-off studies, external benchmarks and other relevant insight sources to create a more complete understanding of the employee experience. You will help translate these insights into clear priorities and practical recommendations that help leaders create an engaging work environment where people can contribute, grow and choose to stay. A further priority will be ensuring that Securitas’ employee listening approach, processes and tools remain effective, user-friendly and fit for purpose in supporting engagement and action. You will assess opportunities to improve the current setup or evaluate alternative solutions with relevant stakeholders. This includes collaboration with the Client Experience team to align relevant survey methodologies, share insights and explore opportunities for greater consistency where this creates value. You will also provide global governance and implementation guidance for the Securitas People Promise, our Employee Value Proposition (EVP), and manage the global Securitas Toolbox Ambassador Network. Key responsibilities Employee Listening Strategy & Governance Lead the development and continuous evolution of Securitas’ global employee listening strategy, aligned with the People Strategy and business priorities. Define and maintain global governance, principles, standards and ways of working for employee listening. Ensure a consistent and meaningful approach to collecting, interpreting, communicating and acting on employee feedback across divisions and countries. Act as the global subject matter expert on employee listening, engagement and workforce insights, keeping up to date with external trends and leading practices. Translate data and feedback into clear priorities, recommendations and actions for senior leaders and People teams. Global People Survey Own the global People Survey framework and end-to-end survey cycle, including planning, design, launch, reporting and follow-up. Partner with divisions and countries to drive participation, strengthen action planning and increase business impact. Develop global dashboards, executive reporting and insight packages that give Group Management and senior stakeholders a clear view of key themes, trends, risks and opportunities. Ensure survey outcomes connect with relevant People priorities, leadership agendas and organizational improvement initiatives. Combine People Survey findings with retention data, exit surveys, targeted one-off studies, external data and other relevant insight sources to identify the most important drivers of retention and employee experience. Lead and develop the Global People Survey Community, building collaboration, shared standards and exchange of good practice. Employee Listening Approach & Enablement Ensure Securitas’ employee listening approach, processes and tools remain effective, user-friendly and fit for purpose in strengthening engagement and enabling meaningful action. Gather and prioritize business and user needs, including requirements related to data, privacy, reporting, analytics and accessibility. Where a clear business need is identified, assess opportunities to improve the current setup or evaluate alternative solutions and provide an evidence-based recommendation. Partner with People Technology, IT, Procurement, Data Privacy and other relevant stakeholders as needed. If a change is approved, contribute to a practical transition and adoption approach while maintaining continuity in employee listening and reporting. Collaborate with the Client Experience team on relevant survey design, methodologies and insights, and explore greater alignment in processes or tools where this adds clear value. Ensure the overall approach is scalable, accessible and relevant for a large, decentralized and predominantly frontline workforce. People Promise / Employee Value Proposition Provide global stewardship and governance of the Securitas People Promise, our Employee Value Proposition. Guide divisions and countries in implementing the global EVP in ways that are locally relevant while protecting global consistency. Maintain and evolve global frameworks, implementation guidance, materials and toolkits. Partner with Communications, Talent Acquisition and People leaders to support consistent application across the employee lifecycle. Use employee listening insights to assess the relevance and effectiveness of the EVP and identify opportunities for improvement. Global Networks, Communities & Collaboration Manage and develop the global Securitas Toolbox Ambassador Network, including its purpose, governance, engagement and ongoing activation. Build strong relationships across Group People & Culture, divisional and country People teams, Communications and other key functions. Create forums for sharing insights, practical support, success stories and lessons learned. Build capability in employee listening, interpretation of results, and effective action planning across the global People community. Insights, Analytics & Business Impact Identify the drivers of engagement, retention, leadership effectiveness, and employee experience through quantitative and qualitative analysis. Create concise, executive-ready reports and presentations that turn complex data into a clear business narrative. Integrate employee feedback with retention and turnover data, exit surveys, targeted one-off studies, external benchmarks and other relevant People and business data, in line with privacy and governance requirements, to build a holistic evidence base for decisions. Define success measures and track progress from listening through to action and impact, including stronger employee engagement, improved retention and delivery against the 2030 strategy. Promote an evidence-based approach to decision-making across People & Culture. Skills and capabilities These describe what success in the role looks like. We know people build these capabilities in many different settings, and we are interested in how you have built yours. Employee engagement and listening: You are passionate about creating an engaging employee experience and understand survey design, engagement drivers and action planning well enough to set global standards, challenge thinking and inspire action. Data and insight: You are comfortable working with both numbers and words, from survey scores to open comments, and can turn them into a clear story that leaders act on. Continuous improvement: You can assess how listening approaches, processes and tools are working, identify practical improvements and support change when there is a clear business need. Global governance: You can set clear standards, decision rights and processes that work in a decentralized organization, and build communities of practice around them. Project delivery: You plan and deliver projects that span functions and countries, keeping many stakeholders and moving parts on track. Stakeholder influence: You build trust with senior leaders and bring people together across functions, geographies and cultures, often without formal authority. Communication and facilitation: You communicate clearly in writing, in presentations and in workshops, and can make complex topics simple. Ways of working: You combine strategic thinking with practical delivery, bring curiosity and care for detail, and keep the focus on measurable impact. Experience Typically 5-7 years of relevant experience in employee listening, employee engagement, employee experience, organizational development, People analytics, culture or HR transformation. Experience gained in-house, in consulting or in research all counts. Experience owning or leading an employee survey or listening program at scale, for example across several countries, business units or a large workforce. Experience producing insights and recommendations for senior or executive audiences. Experience working across countries, cultures or business units, ideally in a large or decentralized organization. Experience contributing to the improvement, selection or implementation of employee listening or HR technology is helpful but not essential. Professional working proficiency in English . Nice to have Experience building or leading communities, ambassador networks or governance forums. Experience supporting frontline or deskless workforces. Knowledge of additional languages. Working conditions We currently welcoming applications from candidates based in Stockholm, Sweden. Hybrid working model applies . This role involves occasional travelling. What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If you are passionate about employee engagement and energized by the opportunity to combine listening, insight and action to create a better employee experience, we would love to hear from you!