Global Event Operations Manager

Do you thrive in a fast-paced environment where you take on real responsibility from day one? Are you organised, detail-obsessed, and energised by making complex events run flawlessly? If you already know the events world — and love keeping clients, vendors, and deadlines on track — you might be our next Global Event Operations Manager.

About us

Insurtech Insights is a global insurance media company that connects 15,000 executives, entrepreneurs, and investors building the future of insurance through three large-scale conferences in London, New York and Hong Kong. Insurtech Insights is part of Emerald. Throughout the year, Emerald delivers meaningful connections through 142 live events and 16 media properties, built on deep market knowledge, industry experience, and data-driven insights.

What we offer you

As our Global Event Operations Manager, you'll be a key player in delivering some of the most ambitious conferences in our portfolio. You'll own real workstreams, work closely with sponsors and partners, and see the tangible results of your work at every live event. We provide:

• Hands-on operational experience where your work directly shapes the success of our events
• Close collaboration with our CEO and leadership team on how our conferences come to life
• Genuine growth potential across Emerald — we believe in promoting internally and have the track record to prove it

Your responsibilities

You'll be at the heart of how our conferences get delivered, working across multiple events at once. You will:

• Act as the day-to-day point of contact for sponsors and exhibitors, managing their deliverables, deadlines, and queries end-to-end
• Coordinate branding and print production, booth and lounge specs, and creative assets with our design team
• Manage venue logistics — floor plans, catering, AV, and on-site coordination — to keep everything running smoothly
• Build and manage vendor relationships, negotiating costs and keeping delivery on track and on budget
• Track deliverables and budgets across several concurrent conferences, flagging issues early
• Be on-site during our live events to ensure we surpass our high attendee-satisfaction standards

What we expect from you

You have a strong work ethic and a high sense of urgency. You take ownership, follow through on commitments, and stay calm under pressure when an event is live. You're humble, proactive, and share our passion for building things. We also expect that you:

• Have events experience — this is essential. Whether you've worked on the organising side, coordinated events, or been a sponsor or exhibitor at a conference, you already understand how this world works. Adjacent coordination roles (large corporate events, agency-side) are very welcome.
• Have an eye for design and aesthetics — experience working with creative or design teams is a strong plus, as you'll be coordinating branding, signage, and print assets
• Are exceptionally well-organised and able to structure and prioritise across competing deadlines
• Like building and nurturing relationships, and have strong negotiation skills
• Have a UK work permit
• A degree is welcome, but relevant events experience matters more

Travel

This is a London-based role, but you'll travel internationally to our live events (including New York and Hong Kong) to support delivery on-site. Start date is flexible. The role is onsite, Monday to Friday, based at our offices at WeWork Victoria in London. We work at pace and collaborate in person to create market-leading, unmatched events throughout the year. We'd love to have you on the team.