Global Head of Account Management

DescriptionWe're Future, a global leader in specialist media. Our 3,000+ employees power more than 200 trusted brands, helping millions of people discover expert content that informs, inspires, and drives action. Through our websites, magazines, events, newsletters, podcasts, and social channels, we connect passionate audiences with the topics they care about most.We are looking for a Global Head of Account Management to lead our worldwide account management team. In this role, you will be responsible for building an account management that delivers exceptional client experience while driving retention, revenue growth and operational excellence across our global publishing business. You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content, commerce, events and AI-powered marketing solutions across multiple markets.This role is both strategic and operational—setting the vision for client success while developing scalable processes, high-performing teams and industry-leading client relationships.What You'll DoYou will report to the Global SVP of Future CreativeDefine and execute the global client success strategy to align with company growth goalsOversee global teams across Account Management, Campaign Delivery, and Client SuccessManage executive relationships with strategic global clients and external agency partnersEnhance client retention, renewals, and revenue expansion across existing accountsStandardize global account management processes and implement consistent campaign management methodologiesBuild executive dashboards to measure client health, retention, and commercial performance metricsExperience That Will Put You Ahead Of The Curve12+ years of experience in client success, account management or commercial leadership at a publisher.Significant leadership experience within digital publishing, media, advertising, marketing services or technology.Experience managing global or multi-regional client service organizations.Proven track record leading large, high-performing teams.Strong commercial acumen with responsibility for revenue retention and growth.Experience building scalable operational processes and service models.Executive stakeholder management experience with major brands and agencies.Experience leading organizational change and transformation programs.Compensation and BenefitsThe expected range for this role is $200,000 - $275,000Medical, dental, and vision coverage 401k plus a company matchUncapped leave, because we trust you to manage your workload and timeWhen we hit our targets, enjoy a share of our profits with a bonusRefer a friend and get rewarded when they join FutureWell-being support with access to our Colleague Assistant ProgramsOpportunity to purchase shares in Future with our Share Incentive PlanInternal job family level Commercial 2This is a hybrid role from our New York office, working three days from the office and two from home.Diversity and InclusionDiversity is central to who we are. We believe different perspectives spark new ideas, fuel creativity, and drive innovation. That's why we're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We're dedicated to fair and inclusive hiring practices and welcome talent from all backgrounds, because diverse teams build stronger futures.Please let us know if you need any reasonable adjustments. #LI-Hybrid

Description

We're Future, a global leader in specialist media. Our 3,000+ employees power more than 200 trusted brands, helping millions of people discover expert content that informs, inspires, and drives action. Through our websites, magazines, events, newsletters, podcasts, and social channels, we connect passionate audiences with the topics they care about most.

We are looking for a Global Head of Account Management to lead our worldwide account management team. In this role, you will be responsible for building an account management that delivers exceptional client experience while driving retention, revenue growth and operational excellence across our global publishing business. You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content, commerce, events and AI-powered marketing solutions across multiple markets.

This role is both strategic and operational—setting the vision for client success while developing scalable processes, high-performing teams and industry-leading client relationships.

What You'll Do

You will report to the Global SVP of Future Creative

• Define and execute the global client success strategy to align with company growth goals
• Oversee global teams across Account Management, Campaign Delivery, and Client Success
• Manage executive relationships with strategic global clients and external agency partners
• Enhance client retention, renewals, and revenue expansion across existing accounts
• Standardize global account management processes and implement consistent campaign management methodologies
• Build executive dashboards to measure client health, retention, and commercial performance metrics

Experience That Will Put You Ahead Of The Curve

• 12+ years of experience in client success, account management or commercial leadership at a publisher.
• Significant leadership experience within digital publishing, media, advertising, marketing services or technology.
• Experience managing global or multi-regional client service organizations.
• Proven track record leading large, high-performing teams.
• Strong commercial acumen with responsibility for revenue retention and growth.
• Experience building scalable operational processes and service models.
• Executive stakeholder management experience with major brands and agencies.
• Experience leading organizational change and transformation programs.

Compensation and Benefits

The expected range for this role is $200,000 - $275,000

• Medical, dental, and vision coverage
• 401k plus a company match
• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future with our Share Incentive Plan

Internal job family level Commercial 2

This is a hybrid role from our New York office, working three days from the office and two from home.

Diversity and Inclusion

Diversity is central to who we are. We believe different perspectives spark new ideas, fuel creativity, and drive innovation. That's why we're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We're dedicated to fair and inclusive hiring practices and welcome talent from all backgrounds, because diverse teams build stronger futures.

Please let us know if you need any reasonable adjustments.

#LI-Hybrid

We are FutureConnectors. Creators. Experience MakersFuture is a global multi-platform media company and leading digital publisher, with scalable brands and diversified revenue streams. We are dedicated to connecting over 300 million people worldwide with their passions, through expert content, world-class events and cutting-edge proprietary technology. We have big ambitions to transform media and change people’s lives. We have a market-leading portfolio of over 220 brands spanning across technology, gaming, TV & entertainment, women’s lifestyle, music, sport, creative and photography, home interest and B2B. You may have heard of us…But a stellar heritage isn’t enough. We continue to grow our portfolio and launch new brands, restlessly looking to improve, innovate and push the boundaries of what can be done. We develop leading-edge technology which is disrupting the media marketplace.Together, we’re exceeding the expectations of everyone we exist for – our audiences, clients, staff and shareholders. In a short space of time, Future has transformed into an innovative global media platform.We reap the rewards too, of course, with a fun and creative place to work with endless opportunities to forge a career. We believe in teamwork that transcends location, so we don’t have a Future HQ but a globally connected workforce across the UK, US, Europe and AustraliaEvery kind of talent is celebrated here.. We hire for person not for the role, looking for people who share our ambitions to be bold and innovate, making Future a global success story.

We are Future

Connectors. Creators. Experience Makers

Future is a global multi-platform media company and leading digital publisher, with scalable brands and diversified revenue streams. We are dedicated to connecting over 300 million people worldwide with their passions, through expert content, world-class events and cutting-edge proprietary technology. We have big ambitions to transform media and change people’s lives.

We have a market-leading portfolio of over 220 brands spanning across technology, gaming, TV & entertainment, women’s lifestyle, music, sport, creative and photography, home interest and B2B. You may have heard of us…

But a stellar heritage isn’t enough. We continue to grow our portfolio and launch new brands, restlessly looking to improve, innovate and push the boundaries of what can be done. We develop leading-edge technology which is disrupting the media marketplace.

Together, we’re exceeding the expectations of everyone we exist for – our audiences, clients, staff and shareholders. In a short space of time, Future has transformed into an innovative global media platform.

We reap the rewards too, of course, with a fun and creative place to work with endless opportunities to forge a career. We believe in teamwork that transcends location, so we don’t have a Future HQ but a globally connected workforce across the UK, US, Europe and Australia

Every kind of talent is celebrated here.. We hire for person not for the role, looking for people who share our ambitions to be bold and innovate, making Future a global success story.