Global Head of Engagement

Job description

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. ABOUT THE ROLE We are hiring a Head of Engagement to build and lead the Engagement function globally. You will manage and scale a team of Engagement Managers across Europe, the Middle East, US, and future regions, and define how Harmattan AI engages with customers—from technical demonstrations to full deployment and long-term partnerships. This role sits at the intersection of Sales, Product, and Field Operations, and directly impacts our ability to win tenders, deploy systems successfully, and build a scalable partner ecosystem. RESPONSIBILITIES LEADERSHIP & TEAM BUILDING - Build, manage, and scale a global team of Engagement Managers across regions - Define team structure, hiring plan, and capability development - Establish clear performance standards, KPIs, and operating cadence ENGAGEMENT STRATEGY - Define and own the global engagement strategy across all markets - Ensure consistency and excellence in customer interactions, demonstrations, and deployments - Partner with Sales leadership on strategic deals, key accounts, and major tenders OPERATIONAL EXCELLENCE - Standardize and elevate: - Demonstration frameworks and demo kits - Deployment and field operation processes - Customer engagement playbooks - Ensure high level of execution quality and repeatability across regions PRODUCT & FEEDBACK LOOP - Establish structured processes to capture field insights, customer feedback, and competitive intelligence - Translate field learnings into actionable inputs for Product and Engineering - Ensure tight alignment between market needs and product roadmap CROSS-FUNCTIONAL ALIGNMENT - Act as the central interface between Sales, Marketing, R&D and Product - Ensure seamless coordination across teams for customer delivery and deployment success CANDIDATE REQUIREMENTS - Significant experience in Sales Engineering, Program Management, Field Operations, or similar roles in UAV, defense, robotics, or complex systems environments - Proven track record of building and leading high-performing teams in technical, customer-facing contexts - Strong experience with technical sales cycles, deployments, and OEM/partner integrations - Ability to operate at both: - Strategic level (defining frameworks, scaling functions) - Operational level (supporting critical deals, deployments, and escalations) - Strong system-level understanding of integrated hardware + software products - Complex Project Management: Avid learner with a demonstrated capacity to handle large-scale, complex projects – offering innovative solutions and leading teams to deliver outstanding results. - Adaptability & Mobility: Thrives under pressure in a fast-paced, dynamic environment; embraces a “no-task-is-too-small” mentality. - Communication & Influence: Excellent written and verbal communication, capable of leading diverse principals – from junior members to senior executives. - Commitment: 100% dedication to Harmattan AI’s mission, vision, and ambitious growth plans, ready to go the extra mile to ensure operational excellence. - UAV pilot license strongly preferred - High willingness to travel (significant field presence required) We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.