Global Head of Facilities

Job description

### **Mission** Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. **Role Purpose** Neko Health operates physical spaces that are unlike anything else in healthcare. Our clinics are designed to the standard of a flagship retail experience: every surface, every material, every interaction is considered. Members notice. They come back. They tell others. That standard does not happen by accident. It is the result of deliberate operational craft applied at every level of the physical environment. The Global Head of Facilities owns that craft at scale. You are responsible for the full spectrum of how Neko's spaces function and feel: hard and soft services, security, and health and safety across every market we operate in. You will set the global standard, lead a team of Regional Facilities Leaders, and build the systems that make exceptional spaces repeatable as we grow. This role reports directly to the COO. It is a company-level position with influence over how Neko shows up physically to every member we serve. **What You’ll Deliver in the First 6–12 Months** Strategy & Standardisation - Define and own the global facilities strategy, setting consistent standards, operating procedures, and performance benchmarks across all markets - Build scalable playbooks, tooling, and reporting frameworks that allow the function to grow efficiently as new clinics and offices are added across geographies - Benchmark against best-in-class facilities and healthcare operations globally, continuously evolving the standard Neko holds itself to Team Leadership & Regional Oversight - Lead, mentor, and develop a team of regional Facilities Managers, providing clear direction and accountability across markets - Establish the operating rhythm — cadences, escalation paths, and governance — that keeps regional teams aligned and performing consistently - Foster a high-performance culture that balances global standards with the autonomy regional managers need to execute locally Expansion & Operational Readiness - Partner with Expansion, Operations, and Medical teams to develop a repeatable model for ongoing clinic maintenance, upkeep, and refresh cycles, ensuring every site continues to meet Neko's quality bar long after opening day - Oversee global vendor relationships and strategic service agreements, ensuring quality, consistency, and strong commercial terms across markets - Ensure all facilities meet applicable regulatory, safety, and healthcare compliance requirements, with a unified risk and emergency preparedness framework Drive performance and financial rigour - Own the global facilities budget, allocating resources to protect quality and safety while identifying where smart efficiency is possible without compromising the member experience. - Define and track the KPIs that tell the true story of facilities performance globally, across hard services, soft services, security, and compliance, using data to identify trends before they become problems. - Report on facilities health and strategic priorities to the COO and Operations Leadership Team on a regular basis Minimum Qualifications - Significant leadership experience in facilities management, with a proven track record across the full spectrum of hard services, soft services, security, and health and safety in a premium consumer multi-site, multi-country environment. - Demonstrated technical competence in hard services: you understand mechanical, electrical, and building systems well enough to hold specialist teams and contractors to account and to make sound decisions about maintenance strategy and capital investment. - Proven experience owning health and safety at a senior level, including managing compliance frameworks across multiple jurisdictions, leading incident investigations, and building a genuine safety culture rather than a compliance culture. - A deep, personal commitment to physical environment quality: you have strong aesthetic sensibility and understand the operational disciplines that make excellent spaces sustainable, not just beautiful at opening. - Strong commercial acumen, including experience managing sizeable facilities budgets and complex vendor negotiations without sacrificing quality or safety standards. - Experience with facilities management platforms, data reporting tools, and a genuine enthusiasm for using technology to raise operational performance. - Outstanding communication and stakeholder management skills: comfortable operating at COO level and equally credible with the regional team on the ground. - Comfortable with international travel to regional sites and markets as needed. Preferred Experience - Experience in premium retail, luxury hospitality, or consumer brand environments where physical standards are a direct expression of brand equity. - Relevant professional qualifications in facilities management, health and safety, or building services engineering (NEBOSH, IWFM, BIFM, or equivalent). - Track record of building a facilities team with genuine craft culture, not just a compliance mindset.