Global HR IT Service Desk Manager (Workday)

Job description

What You Can Expect : At Rhenus, we connect people, technologies and opportunities around the globe. As our Global HR IT Service Desk Manager (Workday) , you will ensure a seamless support experience for employees, managers and HR teams while driving service excellence across our global HR technology landscape. Lead the global HR IT Service Desk for Workday Ensure high-quality support services and achievement of service level targets. Manage incidents, requests, problem management and knowledge management processes. Support the Workday Product Owner Team with automation of business processes. Monitor support performance through KPIs and user satisfaction metrics. Partner with HR, IT and global stakeholders to resolve issues and improve service delivery. Drive continuous improvement, automation and self-service capabilities. Support Workday releases, enhancements and adoption initiatives globally. What You Bring: Experience in HR Systems, HR Technology or IT Service Management. Strong Workday support and service delivery experience. Knowledge of ITSM/ITIL processes, Target Operating Model and best practices. Experience managing support teams and/or external service providers. Strong stakeholder management, communication and problem-solving skills. Customer-focused mindset with a passion for improving the employee experience. Fluent in written and spoken German and English.