Global Hub People Operations Manager

Job description

Company Description AFRY is one of the largest international power sector consulting and engineering companies with about 18,000 experts working across the world to create sustainable solutions for future generations. In Southeast Asia, we are a leading power sector consulting engineering company executing our regional consultancy and engineering assignments from our power sector consulting offices in Manila, Bangkok, Jakarta, Kuala Lumpur, Hanoi, Singapore. In Manila, we are also building the Global Hub People Operations Team that will support global processes. Job Description Overall Description: Leads and manages the Global Hub People Operations Team and operations Key Responsibilities •Lead the Global Hub Administrators, ensuring quality and accuracy •Guide and support Global Hub Administrators in day‑to‑day HR operations and HR administration processes using the relevant HR systems. This includes managing job and personal data updates, employee movements, voluntary terminations in the system, mass data updates, HR reporting, and similar activities •Work in line with agreed processes and service levels and actively participate in day‑to‑day operational activities. •Establish team KPIs, promoting continuous improvement across HRO processes •Oversee said processes, meeting Service Levels and KPIs •Review performance and resolve issues •Support process enhancements and best practice implementations •Provide guidance on complex cases and lead issue resolution •Coordinate with stakeholders for aligned reporting Success Criteria: •Achieved high quality and efficiency in HRO activities. •Demonstrated effective team leadership, resulting in improved team performance Reports to: Head of Global People Operations Direct Reports: Global Hub People Operations Administrators Type of Role: Full-time Location: Manila Qualifications •University degree in Human Resources Management, Business Administration, or a related field preferred. •5+ years of relevant work experience in the People & Culture, with a focus on HR Operations activities. •Very good understanding of transactional People & Culture processes. •Proficiency and strong knowledge in HR systems. Experience in HRIS platforms such as SAP SuccessFactors or similar is a strong plus. •Excellent leadership skills, with the ability to motivate and develop team members •Strong analytical and problem-solving skills, with a customer service orientation and excellent communication and interpersonal skills Proficiency level in English Additional Information At AFRY, we engineer change in everything we do. Change happens when brave ideas come together. When we collaborate, innovate technology, and embrace challenging points of view. That’s how we're making future. We are actively looking for qualified candidates to join our inclusive and diverse teams across the globe. Join us in accelerating the transition towards a sustainable future. At AFRY, we engineer change in everything we do. Change happens when brave ideas come together. When we collaborate, innovate technology, and embrace challenging points of view. That’s how we're making future. We are actively looking for qualified candidates to join our inclusive and diverse teams across the globe. Join us in accelerating the transition towards a sustainable future.