Global Lead - Trade Compliance Operations

Job description

**Role Objective** The Global Compliance Lead is responsible for the successful delivery of the outsourced services, team and people management, client stakeholder engagement, and process and project management. The successful candidate should have a strong understanding of Corporate Tax, Legal Entity set-ups, Asset management, and be able to manage buy/sell transactions, Irrevocable letters of credit, Temporary Imports and Carnet creation/management. A working knowledge of dangerous goods, dual-use, and encrypted technology is also required. ### Role & Responsibilities - Serve as the primary point of contact for the client, providing expert advice on customs compliance, classification, valuation, and documentation requirements - Ensure compliance with all relevant customs regulations, tariffs, and trade agreements - Develop and implement efficient processes to ensure shipments are managed against appropriate timelines and expectations - Monitor changes in customs regulations and industry trends and support updates of internal policies and procedures accordingly - Conduct regular audits and reviews to identify areas for improvement and ensure adherence to compliance standards - Collaborate with internal departments (e.g., logistics, finance, legal) to streamline processes and resolve issues effectively - Build and maintain strong relationships with internal and external partners and other relevant stakeholders - Provide training and guidance to team members to enhance their knowledge and skills in customs brokerage operations - Monitor team workload and identify opportunities for automation and productivity improvements - Work closely with cross-functional team members to identify knowledge, reporting, or process gaps and create and drive improvement initiatives - Monitor and manage costs to meet internal and external budget targets ### Experience / Skills - University degree in a business-related discipline, ideally in law, commerce, engineering, or economics - In-depth knowledge of export/import laws and regulations, with experience across global geographies - 5+ years of experience in customs/global trade (export, customs, and/or trade compliance); experience in technology, manufacturing, and/or BPO is preferred - Operational experience in export/import operations and risk management - People management experience across different geographies - Strong project management skills and technological savviness - Excellent interpersonal and communication skills, with the ability to operate and communicate effectively at all business levels - Comfortable in a rapidly changing environment; strong problem-solving skills and attention to detail - Self-motivated and proactive with a passion for learning and creative problem-solving - Proven service delivery and client stakeholder management experience