Global Logistics Operations - Customs & Compliance Manager

Job description

Global Logistics Operations - Customs & Compliance Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: This is an Individual Contributor role. Applies advanced Customs Operations and Compliance knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees. Responsibilities: Key Responsibilities Customs & Brokerage Operations : Own and manage end-to-end customs broker operations across Vietnam, ensuring seamless, legally compliant clearance for all imports and exports. Performance & KPI Management, Reporting Compliance & Auditing : Monitor, review, and execute all regulatory activities, leading internal and external audits to maintain fully compliant and zero-penalty operations. Broker Governance : Lead broker performance management reviews, establish strict performance metrics (KPIs), and enforce regional vendor governance. Financial Oversight & Optimization : Proactively audit and resolve import duty/tax, or customs invoice discrepancies while leading strategic revenue optimization initiatives. Program & License Management : Secure and maintain critical import/export licenses, and lead local Authorized Economic Operator ( AEO ) certification initiatives. Systems: Proficiency with automated customs clearance platforms (e.g., VNACCS/VCIS) and global ERP systems (e.g., SAP) is highly preferred. Technical Knowledge: Advanced, up-to-date knowledge of Vietnam Customs regulations, tariff classifications (HS Codes), valuation rules, and Free Trade Agreements (FTAs). Advanced Problem Solving & SME Guidance : Apply advanced, deep-dive subject matter knowledge to investigate and resolve highly complex global trade and business issues. Innovation & Continuous Improvement : Proactively design, propose, and contribute to the development of new compliance ideas, methods, and standard operating procedures (SOPs). Cross-Functional Collaboration : Act as a primary consultant to regional teams, overseeing complex customs compliance processes and managing system-wide User Acceptance Testing ( UAT ). Education and Experience Required: First level university degree or equivalent experience; advanced university degree preferred. Typically 6-15 years of experience in a Customs Operations and Compliance function. Broker's license and/or additional experience in a logistics/global trade function though not mandatory. Knowledge and Skills: Excellent understanding of Customs Operations and Compliance Operations, Logistics and supply chain processes ( Core focus on Customs Operations and Compliance). Excellent communication and influencing skills; mastery in English and local language. Highly self-driven, innovative, analytical, and comfortable working within a high-stakes, regional matrix environment. Excellent internal and external relationship management skills. Extensive knowledge and understanding of how to analyze business problems using Advanced Microsoft Office skills (Excel, PowerPoint, etc.). Capability to work in cross functional/regional teams in multiple geographies. Strong business acumen and technical knowledge within area of responsibility. Excellent understanding of national and international trade requirements to align customs/trade function with business objectives. Strong skills including team-building and relationship management. Excellent understanding in developing and managing a trade compliance program. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #vietnam Job: Supply Chain & Operations Job Level: Expert HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. 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