Global Markets Performance Lead, Claims Shared Services

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations. Global Markets Claims Performance Lead – Claims Shared Services Specific Responsibilities Includeundefined Global Markets Performance Reporting & Strategy Lead the design and execution of Global Markets Claims MI & reporting aligned to enterprise standards and governance frameworksDevelop and prioritise reporting strategies that transform raw claims data into actionable intelligence for Global Markets Claims leadershipAlign Global Markets reporting outputs with enterprise MI frameworks, ensuring consistency while meeting market-specific needsSupport the Global Head of MI in delivering a unified global claims performance narrativeundefined Executive Influence and Decision Support (Global Markets Focus) Translate complex London Market claims datasets into concise, decision-ready insights for senior Global Markets stakeholdersProvide forward-looking analysis including claims trends, thematic insights and emerging risk indicatorsDeliver performance commentary aligned to portfolio management, underwriting cycles and reserving insightsSupport senior leadership forums with Global Markets-specific insights and performance narrativesundefined London Market & Regulatory Reporting Excellence Own delivery of Global Markets claims reporting aligned to Lloyd’s Claims Management Principles and market data requirementsEnsure accurate, timely and controlled reporting across Lloyd’s and London Market platforms (including CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft and related systems)Deliver regulatory and market reporting including:Lloyd’s data calls and performance returnsMarket benchmarking and peer analysisCompliance and audit-related reporting outputsPartner with Compliance and QA functions in London and across the Enterprise to ensure adherence to regulatory expectations and audit readinessSupport remediation and continuous improvement of market-facing reporting outputs and data quality issuesundefined Governance, Data Quality and Control Apply enterprise MI governance standards across Global Markets reportingEnsure KPI definitions, data consistency and version control align with global frameworksEstablish robust oversight of data quality, with clear ownership and escalation pathsWork closely with Data & Analytics to improve data mapping, structure and usability across Global Markets claims datasetsundefined Performance Insight, Analysis and Continuous Improvement Develop and maintain KPI frameworks specific to Global Markets Claims performanceConduct deep-dive analysis into claims trends, large losses and portfolio segments to identify root causes and improvement opportunitiesIntegrate claims data with underwriting and portfolio metrics to support cycle management and strategic decision-makingDrive continuous improvement initiatives to enhance operational efficiency and reporting effectivenessundefined Transformation and Reporting Innovation Partner with Data & Analytics to enhance reporting capabilities, automation and visualizationLeverage Power BI and other tools to deliver intuitive, user-centric dashboards and insightsSupport ongoing data transformation initiatives impacting Global Markets claims reportingEnsure reporting solutions are scalable, sustainable and aligned to enterprise architectureundefined Stakeholder Collaboration and Capability Development Collaborate cross-functionally with Claims, Compliance, Legal, Actuarial and Operations teamsAct as a key interface between Global Markets Claims and enterprise MI & InsightsDesign and deliver training and communication to improve stakeholder understanding and use of MI outputsSupport Claims Shared Services initiatives to enhance service delivery and reporting maturityundefined Key Global Markets Reporting Responsibilities Global Markets claims performance MI & Insights (weekly, monthly and quarterly)Lloyd’s and London Market reporting (CRS, Insights as required Hub, market data submissions)Large loss, complex claim and event-driven reportingPortfolio and cycle management insights for Global Markets ClaimsRegulatory returns, compliance reporting and audit supportOperational performance, QA and compliance metrics (in alignment with London leadership)Data quality, control and remediation reportingContribution to enterprise claims MI outputs where Global Markets data is requiredGlobal Markets DCA MI & Insights (weekly, monthly, and quarterly)undefined Skills Proven experience within a Lloyd’s / London Market insurer , with strong specialty claims exposureDeep understanding of London Market systems and processes (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft, etc.)Strong knowledge of Lloyd’s Claims Management Principles, reporting standards and regulatory expectationsAdvanced experience with business analytics and visualization tools (Power BI, Excel, etc.)Exceptional analytical capability with experience handling complex, multi-source datasetsDemonstrated ability to create and deliver actionable management insightsExperience integrating claims data with underwriting, actuarial and portfolio metricsStrong stakeholder management and communication skills, including senior leadership engagementExperience operating in a matrixed, global environment with dual reporting linesAbility to influence, challenge and support decision-making through data-driven insightsStrong problem-solving, organizational and prioritisation skillsundefined Additional Information Ability to work in a hybrid environment (2-3 days in office)Some travel may be requiredundefined Locations LondonDublin This posting is for an existing vacancy.