Global Mobility Senior Specialist (Bangkok Based)

About the Team

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

Opportunity

Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, dynamic Global Mobility Specialist to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role.

The Global Mobility Specialist plays a critical role in delivering a smooth, reliable, and positive employee experience for new hires and internal transfers relocating into Thailand. This role owns day-to-day immigration operations, supports stakeholders with expert guidance, and actively contributes to process improvement initiatives.

Local candidates only

What you’ll do

• Manage and coordinate Thailand immigration process for expatriate employees, new hires, relocation, and assignment into Thailand
• Deliver immigration services accurately and on time, ensuring compliance with regulations and agreed service levels
• Advise and support employees and stakeholders on immigration requirements, processes, and timelines
• Ensure expatriates receive clear, sufficient, and accurate information throughout the visa and work permit journey
• Proactively manage issues and escalations, involving the right stakeholders to ensure timely and effective resolution
• Take ownership of assigned tasks and processes, identifying opportunities to improve efficiency, quality, and employee experience
• Interpret immigration regulations, internal policies, and guidelines to recommend appropriate and compliant solutions
• Contribute to the development, documentation, and implementation of process improvements and standard workflows
• Collaborate with cross-functional teams, vendors, and authorities to support people services and transformation initiatives
• Support and mentor junior team members to meet performance and quality expectations
• Contribute to team collaboration, knowledge sharing, and People team initiatives

As part of a dynamic and evolving People team, the successful candidate will have opportunities over time to expand scope into broader employee lifecycle activities, including additional mobility services and global immigration support.

What you’ll need to succeed

• Bachelor’s degree or equivalent qualification
• Excellent command of English and Thai, with the ability to communicate professionally with Thailand government authorities and global embassies
• Min. 7-year experience in Thailand immigration, with experience in a BOI-registered company strongly preferred
• Strong attention to detail and accuracy, with a high standard of compliance and documentation quality
• Proven problem-solving skills, with the ability to interpret policies and guidelines to determine appropriate and practical solutions
• Experience in shared services, operations, or process improvement environments is a strong plus
• Strong interpersonal and communication skills, with a clear customer-service mindset and ability to work effectively in a multicultural environment
• Ability to influence and collaborate with stakeholders to reach realistic, compliant, and mutually acceptable outcomes
• Demonstrates professionalism, sound judgment, and a high level of discretion, confidentiality, and ethical integrity

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