Global NOSC Technician

Job description

Who We Are: At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world’s most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide. Our vertically integrated space and ground capabilities bring together satellite capacity, terrestrial infrastructure, advanced network technologies, and deployed user terminals to support mission-critical government operations around the world. We are a trusted partner to the U.S. Federal Government and national security community, allied governments, NATO, NASA, and other civilian agencies, delivering reliable, high-performance solutions when mission success is critical. At SES Space & Defense, our people are our competitive advantage. You’ll work alongside a mission-driven team committed to integrity, innovation, accountability, and delivering real-world impact for customers whose missions matter most. ***Onsite, Stafford VA*** What You’ll Do The Global NOSC Technician supports the day-to-day operation, monitoring, and maintenance of satellite communications networks and equipment supporting SES Space & Defense customers. Working onsite in Stafford, VA within a 24/7/365 network operations environment, you will monitor MEO and GEO network performance, troubleshoot remote user and hub connectivity issues, and manage service activations, transitions, and restoration activities. You will work directly with customers to resolve satellite and network issues, provide timely updates during service interruptions, and escalate more complex technical problems to senior technicians when necessary. This role requires strong troubleshooting skills, attention to detail, and the ability to prioritize issues in a real-time operational environment where network availability and customer service are critical. The position is ideal for someone with experience in networking, IT, or satellite telecommunications who enjoys hands-on troubleshooting and supporting reliable communications services. Key Responsibilities: Work with customers to troubleshoot and restore remote access problems, maintain reliable satellite communications, and resolve transmission issues involving a broad range of satellite communications and network services Help end users access satellite communications services Isolate issues and restore service to customer networks Achieve a high rate of problem resolution and trouble closure on initial contact Provide network support and escalate technical issues to the Senior Technician, Global NOC when access or communications issues cannot be resolved Provide real-time status on MEO and GEO communications network traffic Gather load and demand information, allowing SES Space & Defense to continuously optimize network performance and ensure quality of service and reliability for customers Provide guidance and direction to Field Service Representatives (FSRs) troubleshooting complex satellite communications networks Manage and monitor communications network performance, resolve remote user and hub problems, and execute service activations, transitions, and restoration activities Perform system troubleshooting and retrieve logs through remote connections Perform tasks required to successfully capture and facilitate reporting processes for internal and external stakeholders in accordance with defined standards Keep customers informed during service interruptions by providing regular updates until issues are resolved and service is restored Meet or exceed requirements specified in Service Level Agreements (SLAs) Monitor customer-transmitted satellite carriers to ensure they remain within established parameters Schedule vendor access to remote locations for repair and maintenance as required Maintain records of customer network maintenance and repairs Perform other duties as assigned Who You Are You are a technically curious and customer-focused professional who enjoys troubleshooting connectivity issues and restoring services in a fast-paced network operations environment. Your background in networking, IT, or satellite telecommunications gives you the foundation to monitor communications networks, identify problems, and work methodically toward resolution. You are comfortable interacting directly with customers, managing multiple priorities, and knowing when an issue requires escalation to more experienced technical resources. You understand that effective network operations require both technical troubleshooting and clear, timely communication throughout the service restoration process. Most importantly, you are dependable, adaptable, and comfortable working onsite in a 24/7/365 operational environment where maintaining reliable communications is critical to the customer. Key Qualifications & Experience: Minimum of 3–5 years of technical experience in networking, IT, satellite telecommunications, or a related field Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems, or fiber optic systems Ability to troubleshoot satellite and data communications problems remotely, over the phone, or via email Ability to work effectively in a 24/7/365 shift environment Ability to prioritize issues, isolate problems, and restore communications to operational status Ability to carry a cell phone and respond to business requirements as needed Military experience as a satellite operator preferred Satellite Earth station or teleport experience preferred Excellent customer service and interpersonal skills Ability to work independently with strong multitasking skills Familiarity with the Return Materials Authorization (RMA) process Ability to sit for extended periods while working at a computer Excellent written and verbal communication skills Working knowledge of Microsoft Office and Visio Ability to travel occasionally as required Ability to obtain and maintain a U.S. Government DoD Secret security clearance SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law The anticipated base salary range for this position is $[MINIMUM] to $[MAXIMUM]. The final base salary offered will be determined based on factors such as the position’s location, the candidate’s relevant skills, experience, and qualifications. Where applicable, this position may also be eligible for an annual bonus. Employees are eligible to participate in SES Space & Defense’s benefits programs, which include paid vacation, sick and personal leave; medical, dental, vision, life, and disability insurance; a 401(k)-retirement plan; and others. #LI-JP1 #LI-DNP