Global Order Operations Analyst with Italian (w/m/d) (9 months FTC)

Job description

About the job We are looking for a detail-oriented professional to manage key customer accounts and oversee the order lifecycle, ensuring accurate delivery and excellent service. The role combines customer support, order coordination, and accounts receivable, while working closely with cross-functional teams to resolve issues and improve performance. Key responsibilities Customer & Account Management Build and maintain strong relationships with specialty, strategic & top accounts Act as the main point of contact for order and delivery status Handle customer inquiries, issues, returns, and claims through resolution Order & Delivery Management Monitor and manage the full order lifecycle from placement to delivery Ensure order accuracy, fulfillment, and on-time shipping Coordinate with logistics, sales, and planning teams to resolve supply challenges Ensure compliance with customer-specific requirements (e.g., VAS, EDI) Financial & Credit Control (Accounts Receivable) Monitor accounts receivable, collections, and overdue payments Minimize bad debt risk and support legal/collection processes when needed Investigate billing issues, disputes, and chargebacks Support credit risk decisions and ensure adherence to credit limits Reporting & Analysis Analyze order book, risks, and opportunities to support forecasting Provide financial insights to Sales and Finance teams Track performance indicators such as delivery, DSO, and aged debt Process & Compliance Ensure adherence to SOPs, SOX controls, and company policies Collaborate with external service providers to meet service level agreements Maintain accurate and up-to-date customer and order data Cross-functional Collaboration Work closely with Sales, Finance, Distribution, and external partners Participate in customer meetings to improve processes and performance Support system improvements, testing, and process optimization About you Bachelor’s degree (or equivalent work experience) 1-2 years in a corporate environment required; apparel industry preferred. Order Management/Cash Collection experience required. 2-5 years’ experience with SAP or similar ERP order management system preferred. Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements) Fluent English & Italian - both Written and Verbal Good understanding of logistical processes across markets Experience of Automatic system interface (EDI) Financial and Credit Management or Accounts Receivable Experience with supplier portal applications (Vendor Central) This is a hybrid position based in our Warsaw office . You will be expected to be in the office three days per week , though time in office may vary depending on business needs. The expected salary range for this role is PLN 96,600–127,000 gross per year. The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance, and our needs. Salary ranges may vary by location and currency. Where roles are advertised across multiple locations, local ranges will apply. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, paid leave, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here . LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. #LI-Hybrid LOCATION Warsaw, Poland FULL TIME/PART TIME Full time Current LS&Co Employees, apply via your Workday account.