Global Payroll Operations Specialist - APAC (ANZ)

Job description

About the role We're looking for a payroll operations specialist to join Rippling’s Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. This team plays a critical role in ensuring the success of our payroll platform, which is natively built and fully integrated with Rippling’s broader suite of products. As Rippling expands its product offerings globally, there is a critical business need for Rippling to build strong operational coverage, country-specific payroll expertise, and scalable processes across key markets. This role, Global Payroll Operations Specialist, is an important hire for the team and will support payroll operations across Australia, New Zealand, and Singapore. The role will manage defined payroll workflows and operational processes across these markets, support statutory payment and filing operations, partner with cross-functional teams and government agencies as needed to improve payroll quality and operational efficiency. This is a hands-on role for someone who can independently manage their workload, resolve moderately complex payroll and compliance issues with minimal supervision, and help strengthen the processes that support a reliable customer and product experience across APAC. What you will do Manage assigned payroll workflows across Australia, New Zealand, and Singapore, including country-specific statutory payments, filings, pensions, tax submissions, and recurring payroll deadlines. Investigate and resolve customer, tax, filing, and compliance issues; escalate complex matters with clear context, evidence, and recommended next steps. Coordinate with relevant government agencies, including the ATO, IRD, IRAS, CPF Board, and Ministry of Manpower, where needed. Maintain clear communication with customers, government agencies, and cross-functional partners, ensuring timely updates and follow-through on open cases. Partner with Product, Engineering, Compliance, and Payroll Operations to improve payroll accuracy, product quality, tooling, and operational workflows. Create and maintain Jira tickets, case records, audits, reconciliations, documentation, and SOPs so issues and processes can be tracked, resolved, and repeated consistently. What you will need 2–5 years of strong payroll operations experience across Australia, New Zealand, and/or Singapore, with demonstrated exposure to country-specific statutory filings, payments, pensions, tax submissions, year-end processes, and agency interactions. Experience managing payroll cases, customer queries, operational tickets, reconciliations, audits, or recurring payroll deadlines with minimal follow-up. Ability to resolve moderately complex payroll issues, identify root causes, and escalate when deeper subject-matter or cross-functional support is needed. Strong English written and verbal communication skills, with the ability to keep customers, partners, and internal stakeholders informed on status, context, and next steps. High attention to detail and a commitment to quality in time-sensitive payroll environments, including accurate documentation and practical SOP maintenance. Proficiency in Google Workspace or Microsoft Office for data analysis and workflow management; familiarity with Salesforce, Jira, and Confluence is a plus. Ability to work Australian Eastern Standard Time (AEST) hours, approximately 5:30 AM to 1:30 PM IST. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and does not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristic. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email . About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses.