Global People Shared Services Specialist III

Job description

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world’s most complex challenges and deliver more impact together. **Role description:** We are looking for a detail-oriented and customer-focused Global People Shared Services Operations Specialist II to join our Global People Shared Services team. In this role, you will deliver high-quality HR operational support across multiple countries including the United States, Canada, Australia, and the Philippines. You will serve as a key point of contact for employees, managers, and People teams, ensuring a seamless employee experience through the accurate and timely execution of People processes, case management, data administration, and policy guidance. Working closely with People Business Partners, Talent Acquisition, Payroll, Benefits, Finance, and other stakeholders, you will contribute to service excellence, operational efficiency, compliance, and continuous improvement initiatives while building expertise across a broad range of People operations processes and technologies. **Role accountabilities:** **People Operations Support and Service Delivery** - Delivers high-quality support through shared services channels, efficiently resolving inquiries and service requests while escalating complex or sensitive matters to the appropriate teams when required. - Educates employees and stakeholders on People processes, programs, and self-service tools, promoting understanding, compliance, and effective utilization of available resources. - Maintains a strong customer-focused approach, ensuring all interactions are handled with professionalism, empathy, confidentiality, and accountability. - Performs end to end People administration activities across the employee lifecycle, including hiring, onboarding, job changes, employee data updates, offboarding, and organizational changes. - Manages employee inquiries and service requests through case management tools (People Assist), ensuring timely resolution in accordance with SLAs, KPIs, and operational standards. - Processes transactions accurately and in a timely manner within People systems, ensuring compliance with established procedures, service standards, and approval requirements. - Maintains data integrity across People technology platforms by reviewing, validating, and correcting employee information as needed. - Assists Team Leaders in monitoring case volumes, queues, and workload distribution, proactively identifying and addressing potential service bottlenecks to ensure consistent service delivery. - Conducts quality reviews of transactions, records, and case resolutions to identify discrepancies, mitigate risks, and ensure accurate downstream processing. - Collaborates effectively with internal stakeholders, Centers of Excellence, People Business Partners, and external vendors to resolve issues. - Contributes to a positive employee experience by providing responsive, high-quality, and customer-focused support across all supported countries and business units. **Compliance, Governance & Documentation** - Ensures compliance with company policies, data privacy requirements, local regulations, and global shared services standards. - Supports internal and external audits by gathering documentation, providing process information, and participating in remediation activities when required. - Adheres to established controls and governance requirements while identifying opportunities to strengthen operational compliance. **Continuous Improvement & Operational Excellence** - Helps to identify recurring issues, service trends, and process inefficiencies, recommending and supporting solutions to enhance operational effectiveness. - Participates in process improvement, automation, knowledge management, and standardization initiatives to improve service quality and employee experience. - Supports testing, implementation, and adoption of new systems, enhancements, workflows, and process changes. - Contributes to knowledge sharing, cross training, and documentation efforts to strengthen team capability and operational resilience. **Qualifications & Experience:** - Bachelor’s degree in any field. - 4-5 years of experience in Shared Services, HR Operations, Employee Services, HR Administration, or People Shared Services within a corporate or multinational environment. - Strong understanding of end-to-end employee lifecycle processes, including onboarding, employee data management, organizational changes, offboarding, payroll interfaces, and HR case management. - Hands-on experience with HR systems and case management platforms, preferably Oracle HCM and People Assist or equivalent technologies. - Demonstrated ability to manage employee inquiries, process transactions, and resolve issues while maintaining high levels of customer satisfaction. - Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and recommend solutions. - Excellent attention to detail and commitment to data accuracy, compliance, and process consistency. - Strong written and verbal English communication skills, with the ability to engage effectively with employees and stakeholders at all levels. - Demonstrates professionalism, sound judgment, confidentiality, and discretion when handling sensitive employee information. - Collaborative, adaptable, and effective in working with global teams across multiple countries and time zones. - Highly organized and capable of managing competing priorities in a fast-paced shared services environment. - Experience supporting continuous improvement, process optimization, automation, or service enhancement initiatives is highly desirable. Continue your career journey as an Arcadian. We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You do meaningful work, and no matter where your next role in Arcadis takes you, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark; on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.