Global Process Owner - Sales and Operations Planning

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is seeking an exceptional and visionary Global Process Owner for the Sales and Operations Planning (S&OP – Forecast to Build) business process. This critical leadership role sits within the Enterprise Transformation Office and is responsible for transforming S&OP into a core, cross-functional, and executive-led business management process. The role blends strategic leadership, deep subject matter expertise, and a passion for technology-enabled, data-driven transformation to support accurate decision-making, operational agility, and long-term business growth. How you will make an impact: Own, design, and govern the global end-to-end Sales and Operations Planning process, defining a scalable, flexible, and future-ready operating model Establish and enforce global process governance, including roles, responsibilities, and decision rights, to ensure consistent execution and accountability Define, track, and report key performance indicators that measure S&OP effectiveness, decision quality, and business outcomes Lead digital transformation initiatives by partnering with technology teams to implement and optimize advanced planning platforms aligned to the future-state process Champion automation and artificial intelligence and machine learning capabilities to enhance forecasting accuracy, scenario planning, and capacity and constraint modeling Develop and manage a continuous improvement roadmap to advance S&OP maturity using best-in-class methodologies and emerging technologies Drive cross-functional alignment and adoption by serving as the subject matter expert and trusted advisor across Sales, Finance, Operations, and regional leadership The must haves: 10+ years of progressive experience in supply chain, operations, or planning roles, including seven or more years leading formal global Sales and Operations Planning processes Proven experience as a global or enterprise business process owner for a major end-to-end planning or operations process Deep expertise with advanced planning systems such as Kinaxis, SAP Integrated Business Planning, Anaplan, or Oracle, within complex enterprise resource planning environments Demonstrated ability to influence and partner effectively with senior executives across Sales, Finance, Operations, and Technology functions Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or a related field Nice to haves: Experience applying artificial intelligence or machine learning to forecasting, inventory optimization, scenario planning, or supply chain risk modeling Master of Business Administration or other relevant master’s degree Experience working in a publicly traded, high-growth technology environment Professional certifications such as Certified in Planning and Inventory Management or Certified Supply Chain Professional Pay Range The annual pay range for this position is USD $169,400 - $240,000 #LI-SG Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.