Global Product Support (GPS) Engineer

Job description

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Location: Singapore,SGP You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** - Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. - Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test - Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed - Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) - Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required - Collect process and qualification data to create product Best Known Methods (BKMs) - Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping - Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations **Requirements:** - More than 5 years of relevant equipment experiences in the semiconductor industry - Strong understanding of Vacuum chambers used in PVD or CVD, wet cleans products as well as hands-on skills in Electro mechanical semiconductor assemblies - Excellent communication and interpersonal skills - Confident in liaising with internal and external stakeholders of various seniorities **Work Location:** - Science Park II (Moving to Tampines in end 2026) **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.