Global Product Support (GPS) Quality Leader

Job description

Location: Milan, Lombardy, Italy Job ID: R0137327 Date Posted: 2026-07-17 Company Name: HITACHI ENERGY ITALY S.P.A. Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The Opportunity We are looking for a Global Product Support (GPS) Quality Leader to drive quality improvement and governance across our Global Product Support organization within the High Voltage business. In this role, you will act as a key interface between GPS and R&D Quality, ensuring consistent application of quality processes and methodologies throughout product and system changes. You will support quality assurance, risk mitigation, audits, and continuous improvement while helping teams translate customer and business requirements into robust quality practices. This is a great opportunity to take on a global and cross-functional role, influence quality standards across the product lifecycle, and contribute directly to the reliability and continuous improvement of our products and processes. How You’ll Make an Impact • Drive the implementation and continuous improvement of quality standards, processes, and methodologies across Global Product Support activities • Ensure effective execution of the HV Design Change Process, including quality requirements, acceptance criteria, verification and validation, and change implementation • Support product quality and risk mitigation through FMEA, PPAP/APQP, Quality Control Plans, DFM/DFA, reliability reviews, Lessons Learned, NCR data, and Cost of Poor Quality insights • Act as the key interface between GPS and R&D Quality, consolidating findings, aligning priorities, and supporting improvements across product development and lifecycle management • Coordinate and support internal and external audits, non-conformity management, root cause analysis, and effective corrective and preventive actions • Coach and train GPS teams on quality methods and processes while promoting a strong quality mindset and cross-functional collaboration Your Background • Engineering degree combined with relevant experience in Global Product Support, product quality, R&D quality, or a comparable technical quality environment • Strong knowledge of product verification and validation, Design and Process FMEA, quality management systems, and structured problem-solving and root cause analysis methods • Experience with product change management and quality planning methodologies such as APQP, PPAP, Gate Models, and Quality Control Plans • Knowledge of applicable industry standards and regulations, together with experience supporting or conducting quality audits • Experience with risk management, continuous improvement, and cross-functional quality initiatives in complex technical or industrial environments • Strong stakeholder management and influencing skills; Lean Six Sigma Green Belt and experience with project management methodologies are valuable About Us Hitachi Energy is a global technology leader advancing a sustainable energy future for all. We help integrate renewable energy, energy storage, and next-generation power systems worldwide. With more than 50,000 employees across 60 countries, we combine innovation, collaboration, and engineering excellence to tackle one of the world’s most critical challenges: the energy transition. Join us and be part of the team shaping the future of energy. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.