Global Product Support (YTG)

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Hsinchu,TWN, Tainan,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** 1. Analyze, research and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate/High difficulty. Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures. 2. Provides customer software support via Software Ticketing system. 3. Provides assistance in analysis of software issues reported on customer tools by field engineers. Deliver updates and reports to managers and other stakeholders. 4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software. 5. Independently develops customer focused feature documentation for external software features 6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests. 7. Assists in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. 8. Provides training to customers and customer engineers (CE) for technical software products and systems issues. **Functional Knowledge** - Demonstrates higher level knowledge and skills within own discipline. Solves varied and moderately complex problems. Exhibits knowledge of the company, processes and customers. **Business Expertise** - Understands key business drivers; uses this understanding to accomplish own work. **Leadership** - No supervisory responsibilities but provides informal guidance to new team members. **Problem Solving** - Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents. **Impact** - Impacts quality of own work and the work of others on the team; works within guidelines and policies. **Interpersonal Skills** - Explains complex information to others in straightforward situations. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 50% of the Time **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.