Global Project Manager

Job description

WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Project Manager to join our Global Professional Services team. In this role, you will play a key part in supporting our Professional Services and Delivery teams by managing customer relationships, scoping billable projects, and developing clear, impactful statements of work. Operating as a critical member of our global team, this role owns the execution of a diverse project portfolio. This role requires an adaptable leader who can seamlessly shift gears: running highly structured, complex enterprise software deployments (e.g., Time & Attendance, Payroll, Finance) while efficiently driving higher-velocity, smaller application rollouts. This role demands an exceptional blend of professional maturity, meticulous time management across NA time zones, and the acute attention to detail required to protect project margins. You will bring structure to ambiguity, ensuring that every tier of client—from enterprise corporations to smaller accounts—experiences a world-class onboarding journey. WHAT YOU'LL DO: AI-Driven Efficiency: Champion the adoption of internal AI and automation tools to streamline project tracking, synthesize meeting data across time zones, and accelerate the creation of project documentation and status reports. Strategic On-Site Presence: Travel domestically (up to 25%) to lead critical kick-off meetings, conduct high-stakes steering committee reviews, and foster deep, trust-based relationships with global enterprise clients and distributed teams. Global Stakeholder Management: Establish, maintain, and navigate complex relationships with international stakeholders, delivery teams, and cross-border customers. Scope & Detail Analysis: Define or deeply analyze project scopes, impacts, resource allocations, and localized outcomes, ensuring meticulous attention to detail before gaining customer alignment. Precision Project Planning: Develop granular project plans, mapping out dependencies and scheduling project activities across multiple time zones. Time Management & Execution: Rigorously track the progress of all concurrent workstreams, keeping a sharp eye on deadlines to ensure commitments are met punctually. Transparent Communication: Deliver precise and thoroughly documented project progress updates to delivery teams, sponsors, board members, and clients. Risk Mitigation: Proactively identify, track, and resolve emerging risks and localized issues promptly and professionally, escalating where necessary. Standards & Documentation: Utilize appropriate project management systems, tools, and methodologies while maintaining flawless, audit-ready project documentation. Financial & Project Closure: Methodically close projects to enable revenue recognition, ensuring all final details are accounted for and global lessons learned are thoroughly reviewed. WHAT YOU'LL BRING: Experience: 5+ years of dedicated Project Management experience, ideally managing global IT (software) and SaaS deployments. AI Fluency: Demonstrated experience using AI-powered tools, including project management software, generative AI tools, or predictive analytics to enhance resource scheduling, risk forecasting, and stakeholder communication. Methodology: Proven experience working within structured project management frameworks (e.g., PRINCE2, PMP). Track Record: Documented success in delivering complex projects strictly on budget and on time, meeting or exceeding project revenue targets. Time Management & Detail Orientation: Demonstrated ability to manage competing priorities, tight international deadlines, and complex project minutiae without sacrificing quality. Communication & Negotiation: Exceptional written, verbal, facilitation, and negotiation skills, with a high cultural awareness for global communication. Commercial Acumen: Demonstrable experience in commercial decision-making and managing project profitability. Interpersonal Skills: Excellent interpersonal skills with a natural ability to quickly build trust and rapport with diverse, cross-functional, and remote international teams. Tools & Platforms: High proficiency with modern project management tools and collaboration platforms (e.g., MS Project, Smartsheets, MS Office, G-Suite). WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including 25 days holiday plus an additional 5 days of flexible time off AND BEYOND... • Comprehensive financial protection - critical illness cover, income protection, death in service cover and pension contribution • Wellbeing benefits - Global Wellbeing Program, access to a private GP service, discounted healthcare and paid for counseling sessions • Enhanced maternity, paternity and adoption leave and pay • Retail discounts and technology benefits • Paid time off for volunteering GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Project Manager to join our Global Professional Services team. In this role, you will play a key part in supporting our Professional Services and Delivery teams by managing customer relationships, scoping billable projects, and developing clear, impactful statements of work.Operating as a critical member of our global team, this role owns the execution of a diverse project portfolio. This role requires an adaptable leader who can seamlessly shift gears: running highly structured, complex enterprise software deployments (e.g., Time & Attendance, Payroll, Finance) while efficiently driving higher-velocity, smaller application rollouts. This role demands an exceptional blend of professional maturity, meticulous time management across NA time zones, and the acute attention to detail required to protect project margins. You will bring structure to ambiguity, ensuring that every tier of client—from enterprise corporations to smaller accounts—experiences a world-class onboarding journey.