Global Sales Operations Manager

Job description

The role / impact In this high-visibility role, you will drive transformation across Xero’s global sales function, combining strategy, data, and commercial impact. By leveraging best-in-class artificial intelligence tools and modern analytics, you will build the critical infrastructure that powers go-to-market intelligence, helping senior leaders turn deep insights into scalable growth and faster execution across our global regions. You will lead high-impact cross-functional initiatives end-to-end, modernising operational rhythms and establishing robust governance frameworks. Your work will centralise and streamline global programmes, ensuring our data flows keep pace with an evolving commercial model whilst designing scalable, AI-augmented process improvements that eliminate manual effort. The team / how they connect The Global Sales Operations team acts as a central coordination point across a matrixed international environment, partnering directly with senior leadership teams in the US, AU, and UK. We focus on aligning definitions, metrics, and reporting outputs to ensure regional teams are fully supported whilst maintaining global consistency. Together, we work collaboratively to turn messy data into actionable solutions that supercharge our go-to-market performance. The team is currently working on / Initially, you will focus on - Evolving our global analytical infrastructure by embedding modern, AI-enabled reporting environments and customer relationship management tools. - Overseeing and enhancing our core global reporting assets, datasets, and interactive dashboards to elevate sales productivity and track Net Dollar Retention. - Designing cleaner operating rhythms and best-practice data flows to streamline territory and segment performance metrics. - Establishing new key performance indicators and governance structures to monitor and continuously optimise global go-to-market initiatives. Where and how you can work At Xero, we offer a flexible hybrid working environment that balances remote productivity with meaningful in-person collaboration. You will have access to our modern office spaces, participating in designated boost days designed to bring teams together to connect, brainstorm, and drive projects forward. Here are some of the things we are looking for - You bring a highly analytical mind with a genuine passion for transforming complex data into clear, commercially grounded insights. - A proven background in sales operations, revenue operations, or go-to-market analytics, ideally within a multi-regional or global remit. - Your exceptional ability to lead through influence allows you to build alignment and drive action across matrixed, cross-functional teams without needing direct authority. - You possess a natural knack for workflow optimisation, process improvement, and designing scalable operational changes. - Familiarity with modern sales tools, advanced reporting environments, artificial intelligence tools, and CRMs is essential to your success. - A tertiary qualification in business, finance, analytics, or a related discipline supports your structured, proactive, and organised approach. Compensation & Total Rewards At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits. The expected base salary range for this role in: - $138,000 - 173,000 USD Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role. In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation: - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance. - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.