Global Sales & Technical Support Assistant

Job description

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion. Our mission is simple: make circular fashion the norm, not the exception. Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way. Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US. Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry. Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day. ### About the Role **Vestiaire Collective is looking for a Global sales and technical support assistant to join our** B2C team. The B2C team is the dedicated team for our professional sellers, with a dual mission to drive their commercial growth and support them daily through education, tool adoption, and operational assistance ### What you’ll do Advise and support our professional sellers located across Europe, US and APAC! You will be a part of the Global B2C team, reporting directly to the B2C Director and working in direct collaboration with Project and Market Manager. **Seller Support & Onboarding** - **Daily Support:** Deliver high-touch operational and sales assistance to address partner queries and resolve everyday blockers - **Project Execution:** Assist Market and Project Managers in the rollout of cross-partner initiatives and supply development projects. - **Seller Onboarding:** Own the end-to-end operational onboarding of new professional sellers until they are successfully active on the platform - **Process Improvement:** Improve internal processes and eliminate operational bottlenecks - **Feedback Relay:** Consolidate seller feedback and operational needs to help managers tailor success plans, acting as the internal voice of the partners. **Seller Education** - **Best Practices:** Educate sellers on optimal sales strategies and platform tool management to boost their commercial success. - **Tool Adoption:** Support training efforts by guiding sellers on best practices, answering their questions, and ensuring they successfully adopt our platforms and tools **Technical Support & Incident Management** - **Technical support:**Troubleshoot and respond to requests for technical assistance our partners may face, coordinating with internal tech resources - **First-line Tech Support:** Act as the primary liaison for technical issues, performing initial triage and pre-investigation on partner incidents (via JIRA) before coordinating with internal Tech resources. - **Automation & API Integration:** Take charge of the technical onboarding and integration of our top-tier sellers onto automated bulk upload tools (API, Bulk Tool, integrations), ensuring seamless catalog synchronization. - **Documentation & Roadmap:** Update external and internal support documentation and compile recurring technical requests to help the team feed the product roadmap ### Who you are - **Experience:** 2+ years experience in partner / sales support, B2B operations or technical account support within an e-commerce or marketplace environment. - **Customer focused** with strong written and verbal communication skills in French, English and Italian is a + - **Analytical mindset** focused on identifying operational bottlenecks, collecting structured feedback, and proposing scalable process improvements. - **Data Skills:** Proficient in MS Excel for daily data tracking, reporting, and operational analysis - **Tech appetite:** experience or strong interest in automated solutions (APIs, Bulk Upload tools, Inventory Management Systems) and not afraid to deep dive into the technical aspects of the business - **Soft Skills:** Strong organizational, team spirit and attention to detail. We need people who know how to act decisively, look for root causes and have a problem solving mindset to facilitate the collection of information required and ability to meet deadlines