Global Senior Manager, Leave of Absence

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are seeking a **Global Senior Manager of Leave of Absence** to join our team in a hybrid capacity—based out of our Santa Clara, CA or Bellevue, WA offices (in-office Tuesday–Thursday)—or as a Remote (US) team member. Reporting directly to the AMS Director of Benefits within the Total Rewards department, you will serve as the strategic architect and hands-on operational lead for our global leave, time off, and disability programs. In this high-impact role, you will design, implement, and scale leave policies and processes tailored for a diverse, rapidly growing global workforce. Your mission is to ensure our programs remain highly market-competitive and legally compliant, while championing an "employee-first" philosophy that deeply reflects our core values. **What you’ll do (Role Expectations)** - Design and standardize global leave frameworks that balance statutory requirements with company benefits, serving as the lead SME for complex ADA cases and regulatory consistency - Build and implement Leave of Absence & Time Off and disability process and polices; implementing new vendors and solutions as necessary - Manage Third-Party Administrators (TPAs) by enforcing SLAs, leading Quarterly Business Reviews (QBRs), and conducting audits to ensure service excellence - Oversee the end-to-end leave lifecycle, partnering with HRIS to automate tracking and ensure seamless integration across vendors, Workday, ServiceNow, and payroll systems - Leverage analytics and dashboards to identify bottlenecks, automate manual tasks, and continuously improve program performance and the employee experience - Cultivate a high-performing, inclusive global team that drives results through cross-functional relationships, leading through ambiguity and demonstrating a “one team” mindset **Who You Are (Success Profile)** - You thrive and can deliver results in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner and hold yourself accountable. Your passion for the mission and objective fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. **What We’re Looking for (Minimum Qualifications)** - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - Bachelor’s degree in HR, Business, or a related field and 8+ years of progressive experience in an employer Health & Welfare Benefits team role, with at least 5 years specifically focused on Global Leave of Absence and Disability administration - 3+ years of direct people management experience, ideally leading distributed or global teams - Deep knowledge of U.S. federal and state laws (FMLA, ADA, CFRA, PFL) and a strong working knowledge of statutory leave systems in key international markets - Proficiency with HRIS platforms, Absence Management software, and case management systems **What Will Make You Stand Out (Preferred Qualifications)** - Experience identifying opportunities to deploy generative AI tools or automated workflows to scale leave administration, replace manual processes, and improve the employee experience - Extensive experience managing statutory and supplemental leave programs across EMEA, APJ, and AMS, alongside a strong background in Health & Welfare, Retirement, and Wellness administration - Proven track record of leading large-scale change management initiatives, including transitioning global workforces to centralized TPA models and successfully integrating leave policies during Mergers & Acquisitions (M&A) - Experience in a fast-paced tech or startup environment with a workforce of 5,000+ employees is highly preferred #LI-Hybrid #LI-RL2 #LI-Remote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $150,500—$215,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. *See more information by clicking on the* [*Know Your Rights: Workplace Discrimination is Illegal*](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) *link.* Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.