Global Support Specialist[Immigration Operations]

Job description

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an exciting opportunity within **Envoy Global’s** Global Immigration Operations team for a highly motivated **Global Support Specialist** to join us on a full‑time, permanent basis. In this role, you will play a critical part in supporting our global immigration teams across multiple regions by ensuring accurate case setup, seamless document management, and timely administrative coordination. ### **As our Global Support Specialist, you will be required to:** **Case Setup & Coordination** - Manage end‑to‑end setup of new assessments and immigration cases received through various communication channels. - Ensure accurate and timely entry of client information, case details, and relevant data into internal systems. - Assign case owners and preparers to ensure seamless workflow across teams and regions. **Document Management** - Handle secure collection, uploading, and organization of client documents, including passports, CVs, job descriptions, diplomas, employment contracts, questionnaires, and other required materials. - Ensure proper storage and categorization of files across document repositories and case management platforms. - Support secure document transfers between systems and stakeholders. **Case Maintenance & Closure** - Assist Case Managers in updating case notes, maintaining public case records, and performing routine case audits. - Support the completion and submission of immigration forms as required by regional authorities. - Facilitate proper case closure by ensuring all documents, data points, and records are complete and compliant. **Quality, Compliance & Reporting** - Maintain high standards of accuracy and data integrity in all case-related updates. - Support internal reporting needs and ad‑hoc audit requests from leadership or compliance teams. - Follow established workflows and contribute to continuous improvement of operational processes. **Administrative & Team Support** - Provide general administrative assistance to support regional teams and Case Managers. - Collaborate effectively in a fast-paced, global environment and contribute to overall team efficiency. - Assist with additional operational tasks and projects as assigned by the Team Lead. ### **To apply for this role, you should possess the following skills, experience and qualifications:** - Strong verbal and written communication skills with the ability to interact professionally across global teams. - Excellent organizational and time management skills, with the ability to prioritize tasks in a fast paced environment. - High attention to detail and accuracy when handling data, documents, and case information. - Solid proficiency in MS Office Suite (Word, Excel, Outlook, etc.) and comfort working with digital platforms and internal systems - Strong willingness to learn, adapt, and grow within a dynamic global team environment. - A proactive, process oriented mindset with a commitment to delivering high quality work. ### Why Envoy Global - Work with globally recognized corporate clients - Collaborative, people-first culture ***If you’re energized by managing high-impact operations, ensuring accuracy, and collaborating across global teams, we’d love to hear from you.***