Global T&E Process Owner – SAP Concur Expert

Job description

You will be responsible for overseeing and managing the company's global travel and expense processes. This role ensures policy and process compliance and will work closely with various departments, including finance, HR, and procurement to implement and maintain best practices in travel and expense management. On the other hand, in this role you will oversees Help Desk and Vendor Query Portal ensuring prompt resolution and stakeholder satisfaction. PRINCIPAL ACCOUNTABILITIES Vendor Query Portal Management: Oversee the end-to-end process of vendor query resolution through the vendor query portal. Collaborate with IT and vendors to enhance the functionality and user experience of the portal. Help Desk Operations: Establish and manage a centralized help desk function to address internal and external inquiries related to vendor interactions. Implement best practices for efficient help desk operations, including ticketing systems and knowledge base management. Query Resolution and Escalation: Act as a subject matter expert in resolving complex vendor queries, providing guidance to the team for effective and timely resolution. Implement escalation procedures for high-priority issues, ensuring prompt resolution and stakeholder satisfaction. Vendor Relationship Management: Collaborate with procurement and vendor management teams to identify trends in vendor queries and proactively address recurring issues. Develop and maintain positive relationships with key vendors through effective communication and issue resolution. Travel & Expenses Management: Act as subject matter expert for travel and expenses-related inquiries, providing expert guidance to employees and stakeholders. Utilize Concur or other relevant tools to manage end-to-end travel and expenses processes, ensuring compliance with policies and procedures. Concur Expertise: Serve as the Concur system expert, providing advanced training and support to users across the organization. Collaborate with IT teams to implement system upgrades and enhancements. Expense Reporting and Auditing: Monitors the expense reporting process, overseeing the review and auditing of submitted expense reports for accuracy, policy compliance, and completeness. Implement and maintain robust controls for expense auditing to mitigate financial risks. Global Compliance: Ensure adherence to global travel and expense policies, regulatory requirements, and industry standards. Stay informed about changes in regulations and update policies accordingly. Issue Resolution: Investigate and resolve complex issues related to invoice processing, payment discrepancies, and vendor inquiries. Provide timely and effective solutions to ensure continuous process flow. Invoice Issue Escalation: Escalating invoice discrepancies or issues related to OCR, Workflows, Invoice processing to relevant departments or individuals for resolution for critical matters that require appropriate attention and to be resolved effectively within the organization. Reporting and Analysis: Generate and analyze reports related to travel and expenses, providing expert insights and recommendations for process improvement. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of travel and expenses processes. Desktop Procedure (DTP) Approval: Approving and updating desktop procedures, which are detailed step-by-step guides for executing specific tasks within the Invoice to Pay process. These procedures ensure consistency and accuracy in day-to-day operations. SCOPE AND IMPACT You will oversees and optimizes the company's travel and expense processes, ensuring policy compliance and efficient operations. Also, you will implement travel policies by leveraging travel and expense management software, they streamline booking and expense reporting, enhances financial accuracy, and ensures timely reimbursements. In this role, you will provide training and analyze T&E data to identify trends and opportunities for improvement, as well as supporting on the expense audit. You maintain positive relationships with key vendors through effective communication and issue resolution as well as ensuring prompt resolution and stakeholder satisfaction. This role significantly impacts financial savings, operational efficiency, compliance, employee and vendor satisfaction. Extensive experience in global travel and expense management, with deep expertise in SAP Concur. Strong working knowledge of invoice-to-pay processes within a shared services or high-volume finance environment. Hands-on proficiency with ERP systems (including SAP, OCR, and invoice automation tools) to streamline accounts payable operations. Proven ability to analyze data, identify inefficiencies, and implement process improvements across financial workflows. Skilled communicator with excellent interpersonal and cross-functional collaboration abilities. Demonstrated success managing and prioritizing multiple tasks in fast-paced, deadline-driven environments. We are an equal opportunity employer and welcome applications from all qualified candidates, including people with disabilities. Please submit your resume in English. All your information will be kept confidential according to EEO guidelines. We are reimagining the glassmaking process, we are not afraid to push boundaries as we transform an industry that has manufactured glass in nearly the same way for over 100 years. We threw away the play book and went about designing and implementing new technology, innovating processes and bringing new benefits to our customers. This is just the beginning as we expand our offering and implement future technologies across our operations. We are part of O-I, who with 20,000 + employees and an unparalleled footprint spanning 70 plants in 20 countries, provides us with the opportunity to make an impact on a global scale.