Global Technical Coordination Centre Manager

Job description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description The Global Technical Coordination Centre Manager will be responsible for : Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale. Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre. At all times, comply with SGS Code of Integrity and Professional Conduct Global Contract Governance & Delivery Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues. Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing Team Leadership & Shift Operations Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness. Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing. Performance Management In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency. Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams Technology Ownership & Transition Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows. Risk, Compliance & Client Experience Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces Own incident management, claims escalation, and flash reporting for urgent NCRs Ensures work area in RBS is always kept clean and presentable. Remains familiar with SGS quality assurance procedures. Complies to all SGS health and safety and HR policies and procedures. Qualifications Experience Minimum 3-year experience in EPCs and/or Operators in OG Industry Minimum of 7-10 years’ experience in QA/QC coordination activities TIC Industry experience is desired but not mandatory. Experience in dealing with claims and complaints. Experience in developing new reporting /auditing templates for new service scopes. Familiar with matrix structured international organisations advantageous Qualifications Must – university degree or equivalent, preferable in relevant technical discipline Must – business grade English language C1 Desirable – additional languages, e.g. Spanish, French Required Skills Strategic thinking Strong verbal and written communication skills Self motivated Delivery focussed Active listerner Strong collaboration skills Extensive EPC and/or Operator experience. Must have good communication skills at all levels Multi projects/contracts management skills Interaffiliate/Interntionational exposure. Strong team managerial experience. Knowledge of international technical standards (e.g. ASME, EN) Knowledge of a selection of Industries including, Energy, transportation & Manufacturing Team player with a real ability to network and collaborate Ability to work independently and coordinate several activities simultaneously Clear understanding of the current service needs in TIC industry Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with. Solution oriented problem solver who can deal in an assertive way with different corporate cultures. Additional Information