Global Travel Specialist

Job description

“I can be myself at work.” You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. “I can influence my income.” You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. “I can lead a full life.” You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones “I can succeed as a Global Travel Operations Specialist at Capital Group.” We are seeking a Global Travel Operations Specialist to oversee the operational delivery and continuous improvement of Capital Group’s global travel program. You’d serve as the primary liaison between internal stakeholders and external partners, overseeing travel systems, vendor performance, and program execution while leveraging data, automation, and AI to drive efficiency, results and satisfaction with the travel program. Operating with a high degree of autonomy, the Specialist leads global initiatives that enhance traveler experience, strengthen compliance, and optimize program performance, while ensuring effective risk management and adherence to global safety protocols. Primary responsibilities/essential functions: Execute and drive delivery of the corporate travel program, acting as the primary liaison between internal stakeholders and external travel partners (e.g., Travel Management Company, airlines, hotels), and independently managing day-to-day operations and issue resolutions. Own and optimize travel booking tools and platforms, ensuring appropriate configuration, functionality, policy alignment, and effective user experience. Manage vendor performance and relationships, monitor service levels and key performance indicators, and work directly with suppliers to resolve issues and drive continuous improvement. Exercise independent judgment and discretion in resolving complex travel-related issues, including guideline interpretation, supplier terms, and service disruptions, determining appropriate courses of action with operational, financial, associate experience and compliance implications. Identify and implement process improvements, including the use of AI and automation, to e Enhance efficiency, scalability, and the traveler’s experience. Execute global travel initiatives, communications, and training efforts, supporting program adoption, compliance, and continuous improvement. Analyze travel data and program performance, identifying trends, risks, and cost-saving opportunities, and translating insights into actionable enhancements. Support travel risk management and duty-of-care efforts, including traveler tracking, disruption response, and applying sound judgment in time-sensitive situations. Produce dashboards and reporting to monitor performance, compliance, and sustainability, supporting informed decision-making and program transparency. Performs additional responsibilities as assigned. Produce strategic dashboards and reports to track performance, compliance and sustainability. "I am the person Capital Group is looking for." You have 3+ years of experience in corporate travel management, preferably within a global program environment, with strong knowledge of travel operations, policies, and supplier engagement and negotiations. You have exceptional interpersonal skills with the ability to build relationships across all levels, negotiate effectively, and influence decision-making. You bring strong communication skills and a hospitality-driven mindset, capable of effectively supporting and influencing travel arrangers, travelers, and key stakeholders to deliver a seamless, high-quality end-to-end travel experience. You have proven ability to manage relationships with travel vendors and partners, monitor performance against service-level agreements, and drive accountability through data-driven insights and collaboration. You are skilled in Concur Travel and other booking platforms; familiarity with AI-enabled tools and emerging technologies in travel. You have strong program and project management capabilities, with proven success in driving cost efficiencies, enforcing travel policies, and resolving complex issues. You are adept at data analysis, benchmarking, and applying innovative solutions to optimize travel operations. You are knowledgeable in global travel regulations, risk management, safety and security protocols, and digital transformation trends. You demonstrate sound judgment, challenge the status quo, and proactively identify opportunities and solutions for program enhancement. “I can apply in less than 4 minutes.” You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community. “I can learn more about Capital Group.” At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor. ‎ Charlotte Base Salary Range: $77,610-$124,176 ‎ Southern California Base Salary Range: $90,440-$144,704 ‎ ‎ ‎ New York Base Salary Range: $95,871-$153,394 ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings. You can learn more about our compensation and benefits here . * Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.