GM - Quick Commerce

Job description

Company Description Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We are hiring a GM of Q-Commerce for our operations in Turkey. This is a pivotal leadership role responsible for defining and executing the strategic vision, operational efficiency, and commercial growth of our Quick Commerce offerings, including Dmart and local shop marketplaces. Based in Istanbul, this leader will drive market leadership and profitability, manage significant P&L responsibilities, and cultivate a high-performing organization dedicated to maximizing customer experience and market share in the rapidly evolving Turkish Q-Commerce landscape. Key Responsibilities Strategic & Financial Leadership Develop and implement strategic plans to aggressively drive the growth, profitability, and market leadership of our Dmart dark stores and local shop marketplaces across Turkey. Financial Management: Drive revenue growth, optimize margins, and enhance profitability through effective cost management, forecasting, and rigorous data-driven decision-making. Business Development: Identify, prioritize, and pursue opportunities for strategic business expansion, new service introductions, and growth within the Turkish Quick Commerce segment. Operational & Commercial Excellence Operational Oversight: Oversee the daily operations of Dmart and local shop platforms, ensuring the smooth, efficient operation of dark stores, optimal inventory management, and fulfillment processes. Customer Experience: Establish and promote a proactive, customer-centric mindset across all business activities, analyzing customer feedback to continuously improve service quality, reliability, and the overall customer experience. Compliance and Risk: Ensure strict adherence to all local Turkish regulations, data management protocols, and corporate policies. Proactively identify and mitigate potential operational or business risks to safeguard continuity. Team Management & Cross-Functional Collaboration Team Leadership: Build, mentor, and lead a high-performing team of managers and employees across critical functions, including Sales, Vendor Growth, Category Management, and Operations. Cross-Functional Alignment: Work closely with regional and global teams, as well as key internal partners (Product, Logistics, Marketing, Finance), to align local strategies and create necessary synergies for execution. Qualifications Experience: Minimum 8+ years of progressive experience in a strategic leadership role, preferably within the Quick Commerce (Q-Commerce), high-growth e-commerce, or fast-paced retail sector, with previous P&L ownership. Education: University degree (Bachelor's or equivalent) in Commerce, Marketing, Business Administration, or a related field. Strategic Acumen: Demonstrated ability to develop and implement complex strategic plans and translate them into measurable, high-impact operational results. Communication Skills: Excellent written and verbal communication skills, capable of influencing senior stakeholders and motivating large teams. Language: Fluent English (both spoken and written) is mandatory. Technical Proficiency: Proficient user of Google Suite (or MS Office suite, depends on what is being used in TR) and relevant data analysis tools. Additional Information A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years! A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach! Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership! Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!) A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday! Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited! A comprehensive private health insurance that will never let you down when you need it! The Yemeksepeti family! Always smiling and high communication skills! A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks. Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni