GN-I&E-A&D-MRO-Manager

Practice: Industry – Aerospace & Defense Areas of Work: Aerospace & Defense Maintenance Repair Overhaul (MRO) / Aftermarkets Level: Manager (M) / Senior Manager (SM) Years of Exp: M: 10–14 yrs | SM: 14-18 yrs Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune & Gurugram 1. Domain Expertise: Deep expertise in Maintenance, Repair & Overhaul (MRO) processes within the Aerospace & Defense (A&D) sector. This role is part of Accenture GN's strategic consulting practice, supporting end-to-end MRO transformation engagements that drive operational excellence, digital adoption, and supply chain optimization for A&D clients. The ideal candidate will bridge strong domain knowledge of MRO ecosystems with hands-on consulting delivery capability. You will own workstreams, manage client stakeholder relationships at functional lead level, and mentor junior team members — while remaining closely involved in solution design, process analysis, and delivery execution. Strong familiarity with A&D MRO processes and platforms, including base maintenance, line maintenance, engine MRO, component repair, and rotable management. Demonstrated expertise in aircraft sustainment, fleet readiness, and aftermarket service models. Background in Aerospace/Defense Engineering with an MBA preferred. Exposure to: a. Process Assessment & Optimization Analyze existing MRO processes (line maintenance, base maintenance, engine overhaul, component repair, etc.) to identify inefficiencies and improvement opportunities. Identify bottlenecks and recommend performance improvements across planning, execution, quality assurance, and supply chain operations. Lead root cause analysis for recurring maintenance issues and drive standardization of best practices across MRO operations. Develop process improvement roadmaps with defined KPIs, owners, and implementation timelines. b. Service & Maintenance Planning Support long-range and tactical service planning including fleet maintenance schedules, resource availability, and capacity planning. Enable clients to optimize turnaround time (TAT), increase fleet availability, and reduce unscheduled maintenance events. Develop maintenance program review frameworks aligned with reliability-centered maintenance (RCM) principles and OEM guidance. Assess staffing models, shift patterns, and skills frameworks for MRO operations across line and base maintenance contexts. c. Parts Demand & Supply Planning Work with stakeholders to improve forecasting accuracy for MRO parts, consumables, and rotable components. Assess planning systems and processes for spare parts provisioning, lead times, inventory buffers, and sourcing strategies. Support development of planning models using historical consumption data, reliability trends, and maintenance schedules. Evaluate vendor performance, alternative sourcing, and repair-vs-buy decisions for critical MRO components. d. Digital Platform Advisory Assess and benchmark current MRO platforms (e.g., AMOS, TRAX, Ramco, IFS, SAP EAM, GE Aviation) and identify gaps against future-state requirements. Lead discussions on MRO system architecture, integration design, and data flows across engineering, supply chain, and operations. Recommend process digitization, automation, and platform modernization strategies with supporting business cases. Support MRO technology implementations as a domain SME — validating configuration, testing scenarios, and supporting user acceptance. e. Benchmarking & Business Case Development Conduct industry benchmarking on key MRO KPIs — TAT, cost per flight hour, spares availability, schedule reliability, and asset utilization. Develop compelling business cases for process improvements, technology upgrades, and organizational restructuring initiatives. Prepare executive-level deliverables including current-state assessments, transformation roadmaps, and progress dashboards. f. Stakeholder Engagement Collaborate with cross-functional teams including engineering, maintenance operations, logistics, IT, and finance to drive alignment on transformation priorities. Facilitate workshops and structured interviews with SMEs to extract insights, validate findings, and build consensus around transformation roadmaps. Manage client stakeholder relationships at functional lead level; communicate status, risks, and decisions clearly and proactively. Mentor and guide analysts and junior consultants within the team, ensuring quality of deliverables and professional development. g. Data, AI & Gen-AI in MRO (Good to have) Exposure to Data Analytics, Generative AI, and Agentic AI applications supporting MRO processes in the Aerospace & Defense industry. Familiarity with analytics use cases in MRO: predictive maintenance, anomaly detection, NLP-based log analysis, and AI-assisted inspection. Awareness of aviation data platforms such as Palantir Foundry, Airbus Skywise, and GE Digital APM in MRO intelligence contexts. 2. Consulting Competencies: a. Understanding client requirements through structured discovery, market research, process analysis, competitor assessment, and report analysis; developing actionable strategy and overseeing implementation. b. Project management skills: ability to manage workstream delivery, track milestones, manage risks and issues, and report status to senior stakeholders. c. Strong interpersonal communication skills: ability to facilitate workshops, present findings to senior audiences, and build trusted relationships with client teams. d. People management: experience leading small teams of consultants and analysts, providing guidance, quality oversight, and performance feedback. e. Structured thinking and analytical rigour: ability to synthesize complex data and qualitative insights into clear, concise, actionable recommendations Education: BE/BTech | Aerospace, Mechanical, Industrial or Defense/Avionics Engineering MBA | Aerospace & Defense, Aviation, Strategy or Consulting About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. 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