Golf - Guest Service Attendant

Job description

Company Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Join the Fairmont Banff Springs Golf Course team and help create memorable experiences for our guests in the stunning backdrop of Banff's natural beauty. As a member of our Golf Operations team, you will play a vital role in ensuring our guests have a seamless and enjoyable golfing experience. Preference will be given to those that are able to commit for the full season, July 7 to October 15, 2026. Starting Rate: $18.84 per hour We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $20.91 What you will be doing: Reporting to the Golf Guest Service Supervisors, responsibilities and essential job functions include but are not limited to the following: • Be the personality who greets and guides the guest upon their arriving experience at the golf course • Communicate to each guest an orientation of the facility, such as the pro shop, dining room, snack bar, driving range, and practice facility • Handle equipment and provide instructions for check in and pre round preparations, provide guests with rental equipment and power carts as required. • Be accountable to the rental fleets programs ensuring each set of clubs and golf cart are in proper working order. • Assist Retail during busy times with rental requests and cleaning • Assist in the preparation for golf tournaments, execution and tear down • Ensure the cleanliness of all areas is maintained to the standards set forth • Aid the golfing guest with their practice facility experience • Ensuring that the guest is at the appropriate first tee 10 minutes prior to their tee time. • Completing routine checks of the driving range and practice facility to ensure the areas have the appropriate par stocks of range balls, bunkers are raked, and areas are clean and free of debris • Operate the range picker machine as required throughout the shift to ensure adequate amount of range balls are picked, cleaned and restocked based on business volume. • Greeting and interacting with golfers at the driving range and practice facility and anticipating their needs by offering a hitting area and adequate supply of range balls • Other duties as assigned Qualifications Your experience and skills include: Valid Class 5 Drivers License Able to work flexible hours (early morning, evening and occasional split shifts) Ability to work well within both a team setting and an independent setting with limited supervision Interest in becoming or have already entered the CPGA Apprentice or Candidate program Proficient in computer skills (reservation and POS systems) Previous experience in a guest services role Ability to deal with high-pressure situations in a fast-paced environment Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com