Golf Operations Manager

Job description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Golf Manager. The Golf Manager reports to the Director of Leisure & Recreation and is responsible for the day-to-day operation of the golf department, delivering an exceptional experience for members, resort guests, and visitors. This role combines operational leadership, guest engagement, team development, and commercial awareness to ensure the golf experience reflects the highest standards of luxury hospitality. Key Responsibilities Golf Operations & Guest Experience Oversee the daily operation of the golf department, ensuring a seamless experience from arrival through completion of play. Maintain a visible presence throughout golf operations and ensure all guest touchpoints meet Fairmont service standards. Build strong relationships with members and guests, anticipating needs and responding confidently to requests or concerns. Oversee tee-time management, player flow, course access, golf services, and daily operational requirements. Ensure the golf shop, practice areas, clubhouse, and other guest-facing areas are clean, organized, and presented to luxury standards. Monitor guest feedback and take ownership of service recovery to ensure concerns are resolved promptly and professionally. Working with Golf Superintendent on course conditions, budgets, ordering and planning course work Team Leadership & Development Lead, coach, and develop the Golf team to deliver consistent service and operational excellence. Coordinate staffing, scheduling, daily assignments, and departmental priorities based on business levels and events. Conduct regular team communication, training, and coaching to reinforce service standards, product knowledge, and golf operations. Foster a positive, accountable, and guest-focused team culture. Support recruitment, onboarding, performance management, and colleague development as required. Golf Events & Programming Coordinate and oversee golf tournaments, group outings, clinics, special events, and other golf-related programs. Work closely with Conference Services, Catering, Sales, Food & Beverage, and other departments to ensure successful event execution. Ensure tournament and group requirements are communicated clearly and delivered according to client expectations. Support the development of programs and experiences that enhance guest engagement and strengthen the resort's golf offering. Commercial & Operational Excellence Support the Director of Golf in achieving departmental revenue, expense, and profitability goals. Monitor tee-time utilization, retail sales, inventory, and other revenue opportunities. Identify opportunities to promote golf, retail, Food & Beverage, lessons, events, and other resort offerings. Ensure accurate cash handling, retail procedures, inventory controls, and operational reporting. Maintain compliance with hotel policies, golf procedures, safety requirements, and brand standards. Other Duties & Responsibilities Perform other duties and responsibilities as assigned by management to support the overall operations of the hotel and deliver an exceptional golf and guest experience. What will you bring to this role? Experience Minimum 3+ years of experience in golf operations, golf management, or luxury hospitality. Previous supervisory or leadership experience required. Experience with resort golf, tournaments, retail, tee-time management, and guest/member services preferred. Education Post-secondary education in Golf Management, Hospitality, Business, or a related field is an asset. PGA/LPGA membership or recognized golf professional qualification is an asset and may be required depending on the scope of the role. Competencies, Knowledge & Skills Exceptional guest-service and relationship-building skills. Strong leadership, communication, and organizational abilities. Excellent knowledge of golf operations, etiquette, and the member/guest journey. Commercially minded with an understanding of revenue, retail, inventory, and operational performance. Strong problem-solving and decision-making skills with the ability to remain composed in a fast-paced environment. Proficient with Microsoft Office and golf tee-time, POS, and inventory systems. Professional, polished, and confident in dealing with members, guests, colleagues, and business partners. Personal Attributes, Culture & Values Self-motivated with strong initiative and attention to detail Professional demeanor and positive attitude Acts as a role model by demonstrating strong work ethic and leadership qualities Maintains a credible golf game and stays current with teaching methods and trends Committed to continuous learning through workshops, conferences, and industry events Professional appearance and demeanor consistent with luxury service expectations. Passion for golf and a genuine commitment to creating memorable member and guest experiences. Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected. Create an environment where colleagues are empowered, supported and recognized. Circumstances Flexibility to work varying schedules, including early mornings, evenings, weekends, public holidays, and peak golf periods. Ability to spend extended periods outdoors and remain active throughout the golf operation. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. What’s in it for you? As part of Accor , a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy: Opportunities for growth and development , mentorship, and international mobility Health insurance , retirement savings plans , and comprehensive wellness programs Worldwide travel discounts and preferred rates across the Accor portfolio A supportive, inclusive culture grounded in respect , teamwork , and professional development Start your journey with us today and explore the possibilities! #BeLimitless Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.