Governance & Control Specialist - Global Client Experience & Colleague Experience (Enterprise COO)

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Governance & Control Pay Details: 96,900 - 136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview: The COO Governance and Control (COO G&C) Office is a 1B function that enables the Enterprise COO (Chief Operating Officer) organization to identify, understand, manage, and mitigate risks in alignment with Bank strategy and risk appetite. The Enterprise COO organization reflects the Enterprise’s growing scale, complexity, and ambition. It brings critical capabilities together under a single, enterprise-wide mandate to support consistent, integrated execution on behalf of the CEO and the Bank. The Enterprise COO organization encompasses the following functions: Global Client Experience & Enterprise Transformation (including Marketing, Client Experience, Colleague Experience, Enterprise Real Estate, and Enterprise Transformation); Strategic Growth, Innovation & Partnerships; Enterprise Payments & Open Banking; Sustainability & Corporate Citizenship; CAPA (Corporate and Public Communications); AI2 (Analytics, Insights & Artificial Intelligence); Enterprise Strategy; and COO Governance & Control. Job Description: COO G&C is hiring a Governance & Control Specialist to provide comprehensive 1B governance and control support to Global Client Experience and Colleague Experience within the Enterprise COO organization. Global Client Experience leads the Bank’s enterprise approach to delivering consistent, client-centric experiences by setting strategy and priorities and enabling coordinated execution across TD. The group also owns the enterprise Client Experience (CX) Standard, which establishes consistent expectations and accountabilities for how client experience is delivered across the Bank. Colleague Experience, in turn, leads the Bank’s strategy for creating meaningful, consistent colleague experiences through recognition, connection, engagement, events, and culture-building initiatives. As the Governance & Control partner for these groups, the G&C Specialist will work with business leaders and stakeholders to help navigate evolving risk and control requirements and provide expertise, effective challenge, and oversight as strategies, initiatives, and operating practices are developed and executed. The role will help ensure risks are identified, understood, managed, and mitigated in alignment with the Bank’s risk appetite. Specific responsibilities of this Governance & Control Specialist position include, but are not limited to: Promote a strong governance and internal control environment. Support the application of relevant enterprise governance and control frameworks, standards, policies, and procedures, including those related to Operational Risk, Regulatory Compliance, Privacy, and other applicable risk areas. Provide timely, practical risk and control expertise to enable Global Client Experience and Colleague Experience to achieve their evolving mandates and embed effective governance and controls into business strategies, initiatives, and operating practices. Support the continued build-out and maturation of risk and control programs for the supported groups, including establishing fit-for-purpose risk reporting, governance forums, and oversight practices. Prepare and present clear risk and control insights, reporting, and recommendations for senior management and governance forums. Anticipate emerging risk trends and identify and escalate issues. Recommend appropriate actions and support the business in developing and executing remediation plans through to resolution. Support and provide effective challenge on a range of risk assessments, such as Change Risk Assessments (CRAs) and Privacy Impact Assessments (PIAs), in collaboration with business stakeholders, other 1B functions, and Risk & Control Partners, as required. Build and maintain relationships with corporate and control functions, including Internal Audit, ORM, Compliance, and Legal. Provide practical insights and recommendations to support informed, risk-based decision-making. Monitor changes to regulatory and internal requirements, assess their impact on the supported groups, and advise the business on required actions. Assess risk and control coverage across the supported groups and identify opportunities to strengthen consistency and oversight. Job Requirements: Undergraduate degree or equivalent relevant experience preferred. 7+ years of relevant experience. Experience in Governance & Control, Risk Management, Compliance, or Audit preferred. Knowledge of Operational Risk and Regulatory Compliance, with a general understanding of other major risk categories. Knowledge of project delivery methodologies, including TD Scaled Agile. Self-starter and quick learner with sound judgement and strong problem-solving capabilities. Demonstrated ability to navigate ambiguity and adapt to evolving mandates and priorities. Demonstrated collaboration, interpersonal, and relationship management skills, with the ability to work effectively across multiple stakeholder groups. Strong time management and organizational skills, with the ability to prioritize and manage multiple initiatives. Strong verbal and written communication skills, with the ability to communicate risk and control matters clearly to senior stakeholders. Proficient in Microsoft Office applications. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet