Graduate Customer Intelligence Executive - Austin, TX

Job description

Fospha is the measurement system enterprise retail and ecommerce brands run their business on. We give marketing teams one clear, daily view of what's actually working — across every channel and everywhere they sell, from their website to Amazon and TikTok Shop — down to the level of a single ad or piece of creative. It replaces guesswork and gut feel with a number marketing, finance and agencies can all trust and act on. Brands including Dyson, Gymshark and CarParts use Fospha up to 25 times a day to decide where budget should move next. We've spent over a decade building this, with more than $40 billion in marketing spend now optimised through the platform — and we're scaling fast across London, Mumbai and Austin. ## About the role The Customer Intelligence team are responsible for ensuring our customers take action on Fospha data: turning data into clear recommendations, guiding marketers through budgeting decisions and helping client teams become experts in the Fospha platform. This is the entry point into the function, and it is a hands-on one. You'll work across live customer accounts from the point that they go live with Fospha, becoming the trusted expert in the domain, our customers and the decisions they are making across their marketing mix. It's a role for someone who wants to learn how to turn data into customer action, in a business where these actions are meaningful and exciting. > **Team:** Customer Intelligence > **Level:** Graduate - Entry Level > **Location:** Austin, TX What you’ll be doing: - You'll join our Customer Intelligence Team and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them - You'll be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager - You'll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing - You'll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders - You'll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency **The Centre of Excellence** The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Intelligence, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles: - Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career - Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate - Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships - Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business — many daily - Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management - Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output - Career Development: High performers have clear opportunities to quickly advance their careers at Fospha — whether progressing within our Customer Teams toward strategic and/or management roles or moving into other departments that align with your skills and interests - Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes #### **What can we offer you?** - Be part of a leading global venture builder, [Blenheim Chalcot](https://blenheimchalcot.com/blog) and learn from the incredible talent in BC - Be exposed to the right mix of challenges and learning and development opportunities - Competitive salary + OTE - 14 days PTO plus an additional 11 federal public holidays - Your birthday off! - Daily office snacks and treats! - 401k #### **What we're looking for** - Curious and proactive — you ask "why" and go find the answer - A STEM or Economics graduate (or equivalent analytical background) - Motivated by solving problems methodically, not just ticking boxes - A confident communicator, both written and verbal - Interest in learning SQL - Someone who builds trust easily, with clients and colleagues alike - Comfortable in the detail — Excel-proficient and not afraid of data - Organised enough to juggle multiple client priorities without dropping the ball - Genuinely excited about where AI and emerging tech are taking this industry **Our Values and Principles** You will be able to demonstrate examples of our core principles: - **Seek inclusion & diversity:** We create an environment where everyone feels welcome, and people are encouraged to speak and be heard - **Work Hard, Work Well, Work Together:** We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact - **Grow:** We are proactive, curious and unafraid of failure - **Customer at the heart:** We care about the customer, feel their pain and love building product that solves their biggest problems - **Candour with caring:** We deliver candid feedback with kindness and receive it with gratitude ####