Graduate Technical Support Analyst

Job description

**About Odin** Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in. Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits. We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors. **Why We’re Hiring** Our Investor Experience at Odin is how we win. Our customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving real money, and dealing with real regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments. The job is answering support tickets. You work through inbound questions from customers in Zendesk, resolving each one quickly, accurately and in the right tone. Do that well and customers love Odin enough to tell other people about us. This is a role for a sharp graduate who wants to learn how private markets actually work, from the inside and at speed. You'll be dealing with real deals, real money and real customers from your first week. **Responsibilities** - Answer support tickets from our customers (angels, VCs, GPs, LPs and founders) across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting. - Learn the platform well enough to resolve most tickets yourself, without needing to escalate. - Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly. - Reduce ticket volume by going to the root cause. Identify the patterns and feed back to Product with clarity and conviction. The goal is fewer tickets next quarter than this one. - Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop. **Who You Are** - You’re a recent graduate or early in your career, and you want to learn fast at a startup rather than a corporate. Any degree works. We care more about how you think and write than what you studied. - You like people. Picking up the phone to a stressed customer doesn’t put you off, and you see communication and relationship-building as a craft. - You’re a natural problem solver. You’d rather figure out a workaround than tell a customer something isn’t possible. - You’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer-level, no apology theatre, no fluff. - When something is painful or repetitive, your instinct is to fix the root cause, not to power through it. - You’re AI-fluent. You’ve built something with AI, however small: a chatbot, a Lovable page, an automation, a workflow. You learn new tools fast and you’re allergic to manual work. - You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re wrong. You’d rather be useful than be liked. - You’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and you raise the bar through how you show up day-to-day. - You can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention. **Working at Odin** We’re a London-based team. This is a role where being in the office - working closely with the founders and wider teams - makes a real difference. The speed and intensity we operate at make in-person collaboration crucial, and we expect at least three days per week in the office. **Benefits** - **Health:** Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support - **Wellness:** £1,000 annual budget for health, therapy or fitness - **Parental Leave:** Enhanced maternity, adoption, paternity and partner leave - **Pension:** 4% employer contribution with salary sacrifice options - **Time Off:** 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total) - **Work From Anywhere:** Up to 6 weeks per year working from anywhere globally - **Birthday Leave:** An additional day of leave