Greek Speaking Travel Consultant in Poland

Job description

Workster is partnering with a leading travel and tourism service provider who are recruiting Greek-speaking Travel Consultants for their international customer service centre in Poland. Your Role Provide high-quality travel advice and customer service to Greek-speaking clients via phone, email and live chat, ensuring clear, professional and timely communication. Assist customers with travel bookings including flights, accommodation, transfers, tours and packages, following company policies and supplier procedures. Handle enquiries, amendments and cancellations accurately, resolving issues and escalating complex cases to relevant teams when necessary. Maintain detailed and accurate records of customer interactions and bookings in the CRM/reservation system, ensuring data protection and quality standards are met. Collaborate with colleagues and suppliers to confirm availability, rates and changes, ensuring a seamless customer experience. Contribute to continuous improvement by identifying recurring issues and suggesting process or product enhancements. Meet individual and team performance targets, including sales, quality and customer satisfaction metrics. Participate in training sessions and team meetings to stay up to date with product knowledge, promotions and best practices. Work in a shift rotation, including occasional evenings or weekends, to support business hours and peak travel demand. Your Qualifications Native or fluent in Greek (C1 level) with excellent written and spoken communication skills. Fluent in English (minimum B2) to communicate with colleagues and access training materials; additional languages are an advantage. Previous experience in travel consultancy, reservations, customer support or a related client-facing role is preferred. Strong sales orientation, attention to detail and ability to upsell suitable products and services where appropriate. Good computer literacy and experience using GDS, booking platforms or CRM systems is desirable. Excellent problem-solving skills, empathy and the ability to manage challenging conversations professionally. Ability to work well in a team and adapt to a fast-paced, changing environment. Willingness to work in shift rotations and occasional extended hours as required. The Offer Competitive salary package based on experience and performance. Employment in a modern, international environment with a friendly team culture. Relocation support and assistance for candidates moving to Poland. Comprehensive onboarding and paid training to develop product knowledge and systems skills. Private healthcare and access to employee benefits. Additional pay for night and weekend shifts. Meal allowance and subsidised canteen options. Opportunities for career development and internal mobility within the organisation. If you are a Greek-speaking travel professional interested in joining a growing international team in Poland, please apply with your CV and a short cover note outlining your relevant experience.