Green Card Handler (Foreign Claims)

Green Card Handler (Foreign Claims) Job DescriptionHellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing personalized and affordable solutions. We are seeking a detail-oriented, analytical, and experienced Green Card Claims Handler / External Claims Specialist to join our growing team in Romania. Interested in changing insurance with us?What you will be doingIn this role, you will be managing end-to-end foreign claims (Green Card system / Cross-border accidents), handling and settling communication with international bodies, correspondents, and policyholders, while ensuring compliance with national and international insurance regulations. You will work in a modern, agile, and bureaucratic-free environment where your ideas actually matter.Key Responsibilities• Claim Assessment & Handling: Review, register, and evaluate cross-border motor claims (Green Card & 4th EU Directive) for both material damage and bodily injury.• Coverage & Liability Assessment: Analyze accident circumstances, verify insurance coverage, determine liability according to international road traffic regulations, and review foreign police reports/documents.• Damage Evaluation: Assess physical damages, vehicle repair estimates, and personal injury claims in compliance with local and international legal frameworks.• Stakeholder Coordination: Communicate effectively with foreign correspondents, national Bureaux (BAAR, foreign Green Card Bureaux), loss adjusters, lawyers, and policyholders.• Negotiation & Settlement: Negotiate fair settlements with third parties, claimants, and foreign insurers while controlling claim costs and avoiding unnecessary litigation.• International Communication: Liaise with foreign correspondents, international Insurance Bureaus, foreign insurance companies, and repair shops to gather facts and negotiate settlements.• Customer & Partner Support: Communicate clearly with policyholders, claimants, and legal representatives to gather incident details, collect required documentation, and provide status updates.• Settlement & Liability Determination: Analyze accident reports, establish liability under applicable international and local laws, negotiate fair settlements, and process payouts.• System & Compliance Management: Maintain accurate digital claim files in our insurtech platforms, monitor pending files, and ensure compliance with Council of Bureaux (CoBx) rules and local Romanian regulatory standards (ASF).• Continuous Improvement: Suggest process enhancements to optimize foreign claim workflows and participate in team knowledge-sharing sessions.What we are looking for• Strong communication and interpersonal skills with in-depth understanding of the Green Card System, the 4th EU Directive, Council of Bureaux rules, and national motor insurance legislation (RCA).• Two to three years of experience in handling Motor Claims, specifically within the Green Card system / Foreign Claims / Cross‑Border accidents or international bodily injury/property damage claims within an insurance company or loss adjusting firm.• Fluency in Romanian and English is required (both written and spoken). Knowledge of an additional European language is a strong plus.• Sound understanding of the Council of Bureaux rules, the 4th/5th EU Motor Insurance Directives, and local insurance regulations.• Excellent negotiation, communication, and interpersonal skills.• Strong problem-solving abilities with high attention to detail when reviewing legal/technical documentation.• Proficiency in modern claims management software and digital tools.Benefits• Monthly gross salary range is 7.000,00 to 11.500,00 RON.• Medical Subscription.• Employee’s discount for car insurance.• 25 days of annual leave.• Meal voucher for each working day per month.

Green Card Handler (Foreign Claims) Job Description

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing personalized and affordable solutions. We are seeking a detail-oriented, analytical, and experienced Green Card Claims Handler / External Claims Specialist to join our growing team in Romania. Interested in changing insurance with us?

What you will be doing

In this role, you will be managing end-to-end foreign claims (Green Card system / Cross-border accidents), handling and settling communication with international bodies, correspondents, and policyholders, while ensuring compliance with national and international insurance regulations. You will work in a modern, agile, and bureaucratic-free environment where your ideas actually matter.

Key Responsibilities

• Claim Assessment & Handling: Review, register, and evaluate cross-border motor claims (Green Card & 4th EU Directive) for both material damage and bodily injury.

• Coverage & Liability Assessment: Analyze accident circumstances, verify insurance coverage, determine liability according to international road traffic regulations, and review foreign police reports/documents.

• Damage Evaluation: Assess physical damages, vehicle repair estimates, and personal injury claims in compliance with local and international legal frameworks.

• Stakeholder Coordination: Communicate effectively with foreign correspondents, national Bureaux (BAAR, foreign Green Card Bureaux), loss adjusters, lawyers, and policyholders.

• Negotiation & Settlement: Negotiate fair settlements with third parties, claimants, and foreign insurers while controlling claim costs and avoiding unnecessary litigation.

• International Communication: Liaise with foreign correspondents, international Insurance Bureaus, foreign insurance companies, and repair shops to gather facts and negotiate settlements.

• Customer & Partner Support: Communicate clearly with policyholders, claimants, and legal representatives to gather incident details, collect required documentation, and provide status updates.

• Settlement & Liability Determination: Analyze accident reports, establish liability under applicable international and local laws, negotiate fair settlements, and process payouts.

• System & Compliance Management: Maintain accurate digital claim files in our insurtech platforms, monitor pending files, and ensure compliance with Council of Bureaux (CoBx) rules and local Romanian regulatory standards (ASF).

• Continuous Improvement: Suggest process enhancements to optimize foreign claim workflows and participate in team knowledge-sharing sessions.

What we are looking for

• Strong communication and interpersonal skills with in-depth understanding of the Green Card System, the 4th EU Directive, Council of Bureaux rules, and national motor insurance legislation (RCA).

• Two to three years of experience in handling Motor Claims, specifically within the Green Card system / Foreign Claims / Cross‑Border accidents or international bodily injury/property damage claims within an insurance company or loss adjusting firm.

• Fluency in Romanian and English is required (both written and spoken). Knowledge of an additional European language is a strong plus.

• Sound understanding of the Council of Bureaux rules, the 4th/5th EU Motor Insurance Directives, and local insurance regulations.

• Excellent negotiation, communication, and interpersonal skills.

• Strong problem-solving abilities with high attention to detail when reviewing legal/technical documentation.

• Proficiency in modern claims management software and digital tools.

Benefits

• Monthly gross salary range is 7.000,00 to 11.500,00 RON.

• Medical Subscription.

• Employee’s discount for car insurance.

• 25 days of annual leave.

• Meal voucher for each working day per month.

Hellas Direct is a digital-first, full-stack insurance company, empowered by state-of-the-art technology and the use of advanced analytics. Backed by a roster of leading investors, including Portag3, IFC (a member of the World Bank), Endeavor Catalyst, former Goldman Sachs economist Lord O’Neill and private equity veteran Jon Moulton, we are on the path of continuous growth. Modelled after Amazon, we aim and are close to disrupting the insurance value chain by adopting a direct focus on operational excellence. We are also happy that The Financial Times has listed us for the 4th time as one of Europe’s 1,000 Fastest Growing Companies.

Hellas Direct is a digital-first, full-stack insurance company, empowered by state-of-the-art technology and the use of advanced analytics. Backed by a roster of leading investors, including Portag3, IFC (a member of the World Bank), Endeavor Catalyst, former Goldman Sachs economist Lord O’Neill and private equity veteran Jon Moulton, we are on the path of continuous growth. Modelled after Amazon, we aim and are close to disrupting the insurance value chain by adopting a direct focus on operational excellence. We are also happy that The Financial Times has listed us for the 4th time as one of Europe’s 1,000 Fastest Growing Companies.