About usEmpiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, and the Peloponnese.With more than 30 years of expertise and a team of over 400 associates, Empiria Group is driven by a shared purpose: to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values — finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth. Role OverviewThe Groom will be primarily responsible for greeting and welcoming all guests to the hotel and relieving guests of their luggage upon their arrival and departure. Key AccountabilitiesAssist guests with luggage during arrival and departure, ensuring a smooth and welcoming check-in/check-out experience.Escort guests to their rooms, providing clear information about hotel facilities, services, and amenities.Respond to guest inquiries and offer recommendations for local attractions, dining, and activities.Deliver messages, packages, and in-room amenities promptly and professionally.Safely store guest luggage in designated storage areas when required.Maintain a clean, organized, and presentable bell desk and luggage storage area.Coordinate with Front Desk and other hotel departments to ensure guest needs are met efficiently.Monitor and manage transportation schedules, assisting guests with travel arrangements as needed.Provide attentive and courteous customer service, addressing guest requests and resolving issues promptly.Assist with special guest requests, including arranging additional amenities or services to enhance the guest experience RequirementsMinimum 2 years of experience in a similar role within 5-star hotels or high-volume luxury environments.Excellent command of the English language; additional languages will be considered a strong asset. Candidate’s ProfileExcellent communication and interpersonal skills, with the ability to engage effectively with guests and team members.Flexible and adaptable, capable of responding efficiently to a variety of operational situations.Genuine passion for delivering consistently high standards of guest service and creating memorable experiences.Professional, approachable, and guest-focused, with a collaborative team-oriented mindset.BenefitsAt Empiria Group, our hotels are more than workplaces — they are environments where people grow, evolve, and find purpose.Staff accommodation with Wi-Fi and air conditioning.Half-board meal plan (Breakfast & Lunch).Continuous training and development opportunities.Career growth opportunities within Empiria Group and across Marriott International properties worldwide. At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview. You provide the Talent!We provide the Space for Opportunity and Growth!
About us
Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, and the Peloponnese.
With more than 30 years of expertise and a team of over 400 associates, Empiria Group is driven by a shared purpose: to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values — finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.
At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth.
Role Overview
The Groom will be primarily responsible for greeting and welcoming all guests to the hotel and relieving guests of their luggage upon their arrival and departure.
Key Accountabilities
- Assist guests with luggage during arrival and departure, ensuring a smooth and welcoming check-in/check-out experience.
- Escort guests to their rooms, providing clear information about hotel facilities, services, and amenities.
- Respond to guest inquiries and offer recommendations for local attractions, dining, and activities.
- Deliver messages, packages, and in-room amenities promptly and professionally.
- Safely store guest luggage in designated storage areas when required.
- Maintain a clean, organized, and presentable bell desk and luggage storage area.
- Coordinate with Front Desk and other hotel departments to ensure guest needs are met efficiently.
- Monitor and manage transportation schedules, assisting guests with travel arrangements as needed.
- Provide attentive and courteous customer service, addressing guest requests and resolving issues promptly.
- Assist with special guest requests, including arranging additional amenities or services to enhance the guest experience
Requirements
- Minimum 2 years of experience in a similar role within 5-star hotels or high-volume luxury environments.
- Excellent command of the English language; additional languages will be considered a strong asset.
Candidate’s Profile
- Excellent communication and interpersonal skills, with the ability to engage effectively with guests and team members.
- Flexible and adaptable, capable of responding efficiently to a variety of operational situations.
- Genuine passion for delivering consistently high standards of guest service and creating memorable experiences.
- Professional, approachable, and guest-focused, with a collaborative team-oriented mindset.
Benefits
At Empiria Group, our hotels are more than workplaces — they are environments where people grow, evolve, and find purpose.
- Staff accommodation with Wi-Fi and air conditioning.
- Half-board meal plan (Breakfast & Lunch).
- Continuous training and development opportunities.
- Career growth opportunities within Empiria Group and across Marriott International properties worldwide.
At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview.
You provide the Talent!
We provide the Space for Opportunity and Growth!
Empiria Group, owns, manages, and operates a unique collection of luxury hotels & villas, members of The Luxury Collection & Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros & Peloponnese. For over 30 years and through a team that exceeds 300 associates, we create unique hospitality experiences delivered through our hallmark personalized services, with an attention to detail our customers deserve and appreciate. At Empiria Group we aim to redefine destinations as the leading luxury hospitality brand of Greece, led by the most caring and positive associates.
Empiria Group, owns, manages, and operates a unique collection of luxury hotels & villas, members of The Luxury Collection & Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros & Peloponnese.
For over 30 years and through a team that exceeds 300 associates, we create unique hospitality experiences delivered through our hallmark personalized services, with an attention to detail our customers deserve and appreciate.
At Empiria Group we aim to redefine destinations as the leading luxury hospitality brand of Greece, led by the most caring and positive associates.
