International Airport of Heraklion, Crete S.A. is currently looking for:Ground Handling & PRM Contracts ManagerResponsibilitiesSupports implementation and operational application of the Local Ground Handling Regulation (LGHR) across airport operations.Monitors operational compliance and ensures alignment between regulatory requirements, operational practices, and contractual obligations.Manages contracts with ground handling companies, PRM providers, and relevant operational stakeholders, including KPI/SLA monitoring, contract amendments, operational follow-up, and day-to-day administration activities.Coordinates operational requirements, service issues, corrective actions, operational follow-up activities, stakeholder consultations, and operational meetings related to ground handling and PRM activities.Supports coordination of fuel farm and into-plane operational interfaces in accordance with airport operational, safety, and procedural requirements.Oversees KPI/SLA monitoring, performance reviews, inspections, operational follow-up actions, and service performance reviews.Supports ORAT planning, readiness exercises, implementation activities, operational transition programs, contingency planning, and irregular operations management activities related to ground handling and PRM operations.Supports monitoring of fees, costs, contract performance, and operational service-related expenditures.Coordinates off-airport ground handling activities and operational frameworks.RequirementsMinimum of 10 years of experience in airport operations, ground handling operations, PRM services, airline operations, or related aviation operational environmentsStrong understanding of airport operational processes, ground handling activities, PRM operational requirements, and stakeholder coordination within an airport environmentKnowledge of applicable European and national aviation regulations, airport operational standards, and industry best practices related to ground handling and PRM operationsExperience in operational contract management, KPI/SLA monitoring, inspections, operational reporting, and service performance follow-upProven ability to coordinate with airlines, ground handling companies, PRM providers, fuel stakeholders, operational authorities, and airport departmentsProficiency in Microsoft Office applications and operational reporting toolsExcellent command of English, both written and verbalAdditional professional certifications, specialized training, or industry qualifications related to airport operations, ground handling, PRM services, emergency planning, aviation compliance, customer service excellence, or quality management systems will be considered an advantageCompetenciesExcellent communication, coordination, negotiation, and stakeholder management skillsStrong operational mindset with the ability to manage multiple operational prioritiesStrong problem-solving, organizational, and follow-up skills with attention to operational detailProactive and adaptable approach
International Airport of Heraklion, Crete S.A. is currently looking for:
Ground Handling & PRM Contracts Manager
Responsibilities
- Supports implementation and operational application of the Local Ground Handling Regulation (LGHR) across airport operations.
- Monitors operational compliance and ensures alignment between regulatory requirements, operational practices, and contractual obligations.
- Manages contracts with ground handling companies, PRM providers, and relevant operational stakeholders, including KPI/SLA monitoring, contract amendments, operational follow-up, and day-to-day administration activities.
- Coordinates operational requirements, service issues, corrective actions, operational follow-up activities, stakeholder consultations, and operational meetings related to ground handling and PRM activities.
- Supports coordination of fuel farm and into-plane operational interfaces in accordance with airport operational, safety, and procedural requirements.
- Oversees KPI/SLA monitoring, performance reviews, inspections, operational follow-up actions, and service performance reviews.
- Supports ORAT planning, readiness exercises, implementation activities, operational transition programs, contingency planning, and irregular operations management activities related to ground handling and PRM operations.
- Supports monitoring of fees, costs, contract performance, and operational service-related expenditures.
- Coordinates off-airport ground handling activities and operational frameworks.
Requirements
- Minimum of 10 years of experience in airport operations, ground handling operations, PRM services, airline operations, or related aviation operational environments
- Strong understanding of airport operational processes, ground handling activities, PRM operational requirements, and stakeholder coordination within an airport environment
- Knowledge of applicable European and national aviation regulations, airport operational standards, and industry best practices related to ground handling and PRM operations
- Experience in operational contract management, KPI/SLA monitoring, inspections, operational reporting, and service performance follow-up
- Proven ability to coordinate with airlines, ground handling companies, PRM providers, fuel stakeholders, operational authorities, and airport departments
- Proficiency in Microsoft Office applications and operational reporting tools
- Excellent command of English, both written and verbal
- Additional professional certifications, specialized training, or industry qualifications related to airport operations, ground handling, PRM services, emergency planning, aviation compliance, customer service excellence, or quality management systems will be considered an advantage
Competencies
- Excellent communication, coordination, negotiation, and stakeholder management skills
- Strong operational mindset with the ability to manage multiple operational priorities
- Strong problem-solving, organizational, and follow-up skills with attention to operational detail
- Proactive and adaptable approach
Ο Όμιλος ΓΕΚ ΤΕΡΝΑ συγκαταλέγεται στους μεγαλύτερους επιχειρηματικούς Ομίλους στην Ελλάδα με σημαντική παρουσία στο εξωτερικό. Με περίπου 9.000 εργαζομένους παγκοσμίως, ο Όμιλος κατέχει ηγετική θέση στην Ελλάδα στους τομείς υποδομών, παραχωρήσεων, παραγωγής, προμήθειας και εμπορίας ηλεκτρικής ενέργειας, και διαχείρισης αποβλήτων.Μέσα από έργα και επενδύσεις που προσφέρουν πραγματική αξία στον τόπο, ο Όμιλος ΓΕΚ ΤΕΡΝΑ υποστηρίζει σταθερά τις τοπικές κοινωνίες, συμβάλλει στην ενίσχυση της απασχόλησης, στέκεται δίπλα στη νέα γενιά, συνεισφέρει στη φροντίδα κοινωνικά ευάλωτων ομάδων και δηλώνει πάντα "παρών" σε έκτακτες ανάγκες όπωσ στην αντιμετώπιση κρίσεων και φυσικών καταστροφών.O Όμιλος υλοποιεί έργα και επενδύσεις ύψους άνω των 10 δισ. ευρώ ενώ το ανεκτέλεστο κατασκευαστικό υπόλοιπο του Ομίλου ανέρχεται σήμερα στα € 6,7 δισ.Η ΓΕΚ ΤΕΡΝΑ (www.gekterna.com) είναι εισηγμένη στο Χρηματιστήριο Αθηνών (FTSE / Athex Large Cap).GEK TERNA Group is one of the leading business Groups in Greece with a significant presence abroad. With approximately 9,000 employees worldwide, the Group holds a leading position in Greece in the fields of infrastructure, power generation, supply and trade, concessions and waste management. Through projects and investments that offer real value to the country, GEK TERNA Group consistently supports local communities, contributes to the enhancement of employment, stands by the young generation, contributes to the care of socially vulnerable groups and always declares itself "present" in emergencies such as dealing with crises and natural disasters.Currently the Group promotes investments of €10 billion and has a significant construction backlog at the high level of €6.7 billion.GEK TERNA (www.gekterna.com) is listed in the Athens Stock Exchange (FTSE / Athex Large Cap).
![]()
![]()
Ο Όμιλος ΓΕΚ ΤΕΡΝΑ συγκαταλέγεται στους μεγαλύτερους επιχειρηματικούς Ομίλους στην Ελλάδα με σημαντική παρουσία στο εξωτερικό.
Με περίπου 9.000 εργαζομένους παγκοσμίως, ο Όμιλος κατέχει ηγετική θέση στην Ελλάδα στους τομείς υποδομών, παραχωρήσεων, παραγωγής, προμήθειας και εμπορίας ηλεκτρικής ενέργειας, και διαχείρισης αποβλήτων.
Μέσα από έργα και επενδύσεις που προσφέρουν πραγματική αξία στον τόπο, ο Όμιλος ΓΕΚ ΤΕΡΝΑ υποστηρίζει σταθερά τις τοπικές κοινωνίες, συμβάλλει στην ενίσχυση της απασχόλησης, στέκεται δίπλα στη νέα γενιά, συνεισφέρει στη φροντίδα κοινωνικά ευάλωτων ομάδων και δηλώνει πάντα "παρών" σε έκτακτες ανάγκες όπωσ στην αντιμετώπιση κρίσεων και φυσικών καταστροφών.
O Όμιλος υλοποιεί έργα και επενδύσεις ύψους άνω των 10 δισ. ευρώ ενώ το ανεκτέλεστο κατασκευαστικό υπόλοιπο του Ομίλου ανέρχεται σήμερα στα € 6,7 δισ.
Η ΓΕΚ ΤΕΡΝΑ (www.gekterna.com) είναι εισηγμένη στο Χρηματιστήριο Αθηνών (FTSE / Athex Large Cap).
GEK TERNA Group is one of the leading business Groups in Greece with a significant presence abroad.
With approximately 9,000 employees worldwide, the Group holds a leading position in Greece in the fields of infrastructure, power generation, supply and trade, concessions and waste management.
Through projects and investments that offer real value to the country, GEK TERNA Group consistently supports local communities, contributes to the enhancement of employment, stands by the young generation, contributes to the care of socially vulnerable groups and always declares itself "present" in emergencies such as dealing with crises and natural disasters.
Currently the Group promotes investments of €10 billion and has a significant construction backlog at the high level of €6.7 billion.
GEK TERNA (www.gekterna.com) is listed in the Athens Stock Exchange (FTSE / Athex Large Cap).
