Group Account Director
xem
Toronto
Posted May 5, 2026
- Other
- 100 – Account Management
Job description
**Group Account Director** In this role, you'll report into the Managing Director and will provide strategic and tactical leadership across multi-million-dollar engagements, while keeping abreast of daily project activities. You're experienced with identifying clients' business needs, working with creative, in-house studio, and Consumer Connections (media) teams to understand, define, and build effective solutions that generate measurable results. **Ideal candidate will:** - Thrive in an entrepreneurial environment and be known as forward-thinking and solutions-oriented - Have integrated advertising agency experience managing multiple portfolios of clients’ businesses - Have a passion and genuine interest in multicultural marketing - Have an ability to build trusting and respectful relationships with your clients and internal teams - Be strategically minded with a strong ability to troubleshoot with clients and team members - Instill confidence from all team members and clients that you can solve a business problem - Demonstrate a driver personality and be highly organized - Show the ability to lead a team, lead the client, and not just manage them - Anticipate a client’s needs, not waiting for them to ask the question **Qualifications:** - 10–15 years of experience working in an agency environment with experience in both traditional (TV/radio/OOH) and digital - Senior level enough to not just lead, but grow the business organically. - Ability to build trusting and respectful relationships with clients and internal teams - High level of understanding regarding insights and strategy - Experience managing teams of 5+ individuals - Ability to manage long-term, multi-million-dollar engagements with numerous stakeholders and projects - Comfortable interacting with clients at various levels and industry backgrounds, from C-Suite to administrative support staff - Strong ability to manage and set client expectations **Leadership** - Provide strong leadership and counsel to clients to help them identify issues and opportunities - Lead integration across the entire integrated grid; drive cohesion and connection - Together with EM’s executive team, hold the highest standards for the EM product - Contribute to the vision, direction, and culture of EM via participation in the leadership team **Business Partnering** - Be seen by the client as a trusted partner truly vested in their success - Maintain a deep and thorough understanding of the client’s business and category **Collaboration & Partnerships** - Build strong, trustful relationships with senior clients and work to establish wide client relationships across all EM team members - Model and build strong, collaborative, and open relationships with EM team members **Strategic Thinking** - Lead in the accurate identification of the problem to be solved and appropriate options - Ability to think on your feet **Creative Championing** - In partnership with creative and strategy leads, ensure the creative product is delivered against EM’s creative vision and standards - Responsible for educating and fostering a desire for creative excellence from the client - Responsible for building a desire to produce excellent creative product within the account team **Skillful Communication** - Possess persuasive and commanding presentation skills - Adapt communications to different team member levels to ensure understanding - Ensure all team members (including leadership) are up to date on business as required **Account Management**