Group Application Support Manager

Job description

Executive Summary Role Title: Group Application Support Manager Team: IT Shared Services Function: Strategy & Operations Location: Dublin Travel: This role will require up to 10% travel within Europe Purpose of this role We are looking for a Group Application Support Manager to lead the support, maintenance and continuous improvement of business-critical applications across Athora Group. This role is responsible for ensuring high-quality operational support, managing service performance against agreed SLAs and KPIs, and driving service excellence across a portfolio of Group applications, with a focus on Finance systems. Working closely with Finance, IT, business stakeholders and strategic partners, the role-holder will play a key role in ensuring applications remain secure, resilient and aligned to business needs while supporting ongoing change and transformation initiatives. Key Contribution Areas Manage the day-to-day operation and support of Group applications, ensuring services are delivered in line with agreed SLAs and KPIs. Lead the resolution of critical incidents, ensuring effective communication, root cause analysis and problem management activities. Build strong partnerships with Finance teams and act as a trusted technology partner for their critical platforms and systems. Drive continuous improvement across application support services, simplifying processes and reducing operational complexity. Maintain application support services in line with the Group Service Catalogue framework. Manage performance, security and operational alerts, ensuring timely resolution and compliance with internal standards. Oversee system access management, user recertification processes and software licence governance. Support change management activities, providing expertise and guidance on application and system changes. Manage relationships with internal teams, third-party vendors, contractors and managed service providers. Own the transition of new services into production, ensuring solutions are stable, documented and operationally ready. Support disaster recovery, business continuity and audit activities for finance systems, ensuring risk and audit actions are effectively managed and closed. Deliver clear service reporting and stakeholder communications, including engagement with senior leaders across the Group. Personal Capabilities Required Strong stakeholder management and influencing skills, with the ability to build trusted relationships across business and technology teams. Effective people leadership and collaboration skills. Customer-focused with a strong service management mindset. Excellent analytical, problem-solving and communication skills. Comfortable operating in a fast-paced environment and adapting to changing priorities. Results-oriented, resilient and proactive in driving improvements and resolving issues. Functional or Technical Knowledge and Skill Required Proven experience in Application Support and IT service management, ideally within financial services or insurance. Experience supporting business-critical finance applications, including ERP, financial reporting, consolidation, planning, treasury, accounting or actuarial systems (highly beneficial) Strong knowledge of incident, problem, change and service management, with the ability to drive process improvements and optimise support services Experience working with multiple IT service providers and solution integrators preferred. Degree-qualified in Computer Science, Engineering or a related discipline, or equivalent professional experience. A finance or accounting qualification would be advantageous ITIL, Lean or Agile certification and experience with platforms such as SAP S/4HANA, SAP BPC or Tagetik would be beneficial Apply By: 02-10-2026